Production Operations Manager

Job Description

Job Description

Reports To: VP of Operations

Description of Company: 

Supergraphics is a large format printer specializing in experiential graphics for environments, retail, event, and fleet. We manage complex projects sustainably and believe in closed-loop recycling and clean second use. Our team is a trusted partner to many iconic brands who rely on our ability to execute local and nationwide programs from concept to completion with superior results.

We are a growing company with unique opportunities to challenge yourself and gain experience in an exciting industry.

About the Position: 

The Production Manager owns daily execution across all SuperGraphics manufacturing sites. This role leads the team of Shop Floor Supervisors and is directly accountable for Right First-Time quality, On-Time Shipments, and efficient use of labor and equipment across production.

The Production Manager works in close partnership with the Director of Engineering, Production Scheduling, and the Design team, ensuring engineered project plans are executed on the floor as designed, and that issues affecting delivery are surfaced and resolved quickly.

Essential Duties and Responsibilities:

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Lead and develop Shop Floor Supervisors (approximately five) across all manufacturing sites.
• Own daily production execution, ensuring jobs move through the shop according to ship dates and engineered specifications.
• Drive Right First-Time performance and On-Time Shipment rates across all shifts and sites.
• Use Pace and Printflow software to plan, track, and manage jobs through production.
• Allocate labor and equipment across sites and shifts to match production demand.
• Partner with the Director of Engineering to flag capacity constraints, workflow issues, or feasibility concerns before they impact delivery.
• Serve as the primary point of contact for escalations, delays, or issues arising on the shop floor across all sites.
• Coach, develop, and hold Shop Floor Supervisors accountable to consistent performance standards.
• Monitor production quality across all stages and ensure corrective action is taken when standards are not met.
• Ensure staff have the proper tools, equipment, and materials in place and in good working order.
• Support a safe, organized, and efficient production environment across all sites.
• Drive continuous improvement in production flow, capacity utilization, and waste reduction.

Qualifications:

• 10+ years of manufacturing leadership experience, ideally in large-format print, signage, or a related production environment.
• Demonstrated ability to lead supervisors across multiple sites or shifts.
• Strong track record improving on-time delivery and quality metrics.
• Experience with production management software (Pace, Printflow, or comparable ERP/MIS platforms).
• Strong communication, coaching, and problem-solving skills.

Leadership Expectations:

• Maintain a highly visible presence on the shop floor.
• Coach supervisors daily.
• Remove barriers to production flow.
• Make decisive, timely operational decisions.
• Build a culture of accountability, personal growth & development and continuous improvement.

Decision Authority:

The Production Manager is the primary operational decision maker for production priorities, labor allocation, overtime, and daily execution.

Measures of Success:

• Right First Time (waste reduction)
• On-Time Shipments
• Safety
• Productivity and throughput
• Supervisor leadership development

Supervisory Responsibilities:

This position directly supervises all Shop Floor Supervisors (approximately five). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Full time- base schedule is 8am – 5:00pm Monday through Friday
Hours also include infrequent weekends and evenings as dictated by business needs and supervisor.

Work Location  Onsite (SODO)

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to lift and/or move up to 50 pounds. The employee is regularly required to stand for long periods of time.

Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), work near moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is low to moderate.

What we offer:

• Career opportunities and upward mobility as part of a growing organization
• Flexible schedule
• Paid time off
• Referral program
• Competitive compensation with potential for annual bonus
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Commuter benefits