Engagement Manager

Job-ID: f2ed7bba-e887-474d-9bf2-894a47f0082fLocation: San Francisco, California, United States; New York City, New York, United StatesSalary: USD 225000 yearEmployment type: FULL TIMEPosted: 2025-11-21About HandshakeHandshake is the career network for the AI economy — powering career discovery, hiring, and upskilling for 25 million job seekers, 1,600 educational institutions, and 1 million+ employers, from first internships to full-time careers to the frontier of AI training. In 2025, we launched Handshake AI on that same network and trust, and grew it into the fastest-growing AI data business in history — from $0 to a ~$1B run rate, now paying ~$60M a month to over 30,000 experts. Frontier AI labs work directly with us on their hardest, highest-scale data problems, because our decade of relationships with the world's most qualified students and experts is a moat no one else has.Why join now:Shape how career and AI intersect at global scale, with impact you can see and feelPartner hand-in-hand with world-class AI labs, Fortune 500 companies, and top institutionsWork alongside operators from Palantir, Meta, Scale AI, and top YC companiesBuild a massive, fast-growing business inside a company already serving millionsThe RoleAs an Engagement Manager on Handshake AI's Engagement Management team, you own the day-to-day relationship for a large frontier AI lab, working under the close guidance of the VP, Engagement Management and partnering with Strategic Project Leads as you build toward full account ownership. You're a reliable, responsive point of contact for your accounts, translating client needs into clear requirements and flagging risks early — developing the judgment and executive presence to grow into ownership of strategic accounts over time.Own the day-to-day relationship for a portfolio of frontier AI lab accounts, serving as a dependable, responsive point of contact for client needs.Translate client requests and feedback into clear requirements, partnering with Strategic Project Leads & Operations to keep delivery on track.Flag risks and tradeoffs early, escalating to the VP of Engagement Management when a client ask calls for a strategic decision.Support Sales and the VP, Engagement Management on expansion conversations, helping surface signals of growth or risk within your accounts.Track and report on account health metrics (SLAs, delivery milestones, satisfaction) to keep your team aligned on status.You Have5+ years in customer-facing, high-ownership roles — engagement management, customer success, consulting, or strategy & ops — ideally with some exposure to AI, data, or complex operational productsMeaningful time at a top-tier consulting firm or another elite, fast-paced customer-facing environment, including experience gained post-MBA or equivalent graduate program (pre-manager/pre-partner level is fine)Currently in an external, customer-facing role, or have held one within the last two yearsGenuine, demonstrated curiosity about AI — excited to learn from frontier researchers and build deep technical fluency in the space, not just drawn to the opportunityA track record of managing multiple workstreams or accounts with reliability and strong attention to detailComfort communicating with mid- to senior-level client stakeholders and internal cross-functional partnersStrong organizational skills and follow-through — you keep things moving without needing to be chasedEagerness to learn client management and executive communication from more senior team membersGenuine energy for high-intensity, fast-changing environments — this isn't a fixed-hours, narrow-scope roleBonus points:Technical or STEM background (engineering, computer science, or related) alongside your consulting or strategy experiencePrior experience in AI, data, or frontier model developmentExposure to enterprise account management or complex, multi-stakeholder deliveryInterest in growing into a Senior Engagement Manager role over timeWe OfferHandshake delivers benefits that help you feel supported — and thrive at work and in life.The below benefits are for full-time US employees.ð Ownership: Equity in a fast-growing companyð Financial Wellness: 401(k) match, competitive compensation, financial coachingð¼ Family Support: Paid parental leave, fertility benefits, parental coachingð Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipendð Growth: $2,000 learning stipend, ongoing developmentð» Remote & Office: Internet, commuting, and free lunch/gym in our SF officeð Time Off: Flexible PTO, 15 holidays + 2 flex daysð Connection: Team outings & referral bonusesExplore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.