Transit Operations Supervisor- Mon-Fri

Transit Operations Supervisor

The Transit Operations Supervisor provides support and coaching to TANK Operators to provide best-in-class service to TANK customers. The Transit Operations Supervisor performs a variety of tasks to include dispatching, assigning all daily work, assigning buses, & patrolling the service area in a vehicle to monitor and assist operators.

Education/Experience Requirements:

• Minimum high school diploma or equivalent.
• Minimum one (1) year transit experience preferred.
• Minimum one (2) year of experience in supervisory or management. Supervisory or management of employees in a union environment preferred.
• Ability to develop work standards, SOPs (Standard Operating Procedures), preventative measures to minimize process failures, and implement effective countermeasures when failures do occur.
• Ability to manage dynamic or real time situations that affect passengers, operators or the performance of the fleet.
• Strong problem solving and conflict management skills.
• Knowledge of management principles and practices, including optimum use of human and material resources.
• Ability to effectively interact with staff, department heads, the public, and contract services providers.
• Ability to learn TANK's computer aided dispatch technology.
• Ability to communicate effectively, both orally and in writing.
• Desire to continue professional development.
• Ability to work with computers, standard business/office software and all applicable TANK systems/software.

Essential Duties & Responsibilities:

• Manages, leads, and motivates TANK operators in the effort of providing safe, world-class customer service.
• Manages and ensures achievement of TANK KPI's: Safety, On Time Performance, Customer Service, Customer Complaints and Operator Attendance.
• Participates in TANK's DRIVE Program which includes motivating, coaching and performance management to include issuing discipline when necessary.
• Utilizes the CAD/AVL system to monitor and keep routes on schedule.
• Monitors fleet performance via available computer aided dispatch technology. Assists operators on the road through electronic voice and data transmissions with issues that affect the performance of their duties.
• Assigns buses released by the Maintenance Department to operators for use.
• Ensures that all runs are covered to meet route needs, calling in additional operators as needed.
• Inputs timekeeping information for payroll if assigned.
• Utilizes the CAS System to follow up and investigate complaints/issues/commendations with customers and operators.
• Reports, through electronic and telephone contact, any road hazards, roadblocks, and other matters which may affect the movement of the buses or the ability to adequately service passengers. Provides recommendations to resolve the problem.
• Assists passengers in accessing service when needed.
• Provides feedback to the Manager of Scheduling in preparation of schedules and cutting of runs through the use of schedule time checks.
• Assists in the provision of special services, in particular on-street supervision of special movements.
• Follows up on vehicular accidents to ensure accidents are reported and reports are made correctly. Works with police and other local agencies to gather accident information.
• Reports any operational problems and coordinates efforts to resolve, including internal factors, such as schedule adherence, equipment failure, overloading, etc. and external factors such as street conditions, snow removal, traffic control, etc. to the Director of Operations.
• Maintains surveillance on the condition of passenger amenities, including bus stop signs, passenger shelters, schedule racks and benches and reports problems to the dispatcher on duty.
• Follows and implements drug and alcohol policies and procedures.
• Makes deliveries of public schedules/ride guides to various locations and ensures that these locations are properly stocked.
• Works to foster a team environment within the supervisory staff.
• Performs other duties as assigned.

Physical Demands:

• Sitting in a normal seated position for extended periods of time.
• Standing and walking for extended periods of time.
• Climbing stairs and inclines, frequently bending, stooping, pulling, or pushing on a regular basis.
• Exposure to the outdoor climates and weather
• Lift and carry objects up to 50 pounds
• Correctible ability to see and hear in a normal range.
• Finger dexterity is required to manipulate objects with fingers, such as using a computer keyboard.
• Reaching and extending hands and arms in all directions.

Licences Required:

• Valid driver's license. CDL license strongly preferred.

Supervisory Responsibilities:

• Directly supervises Operators.

Internal & External Contacts:

• Type:
• Internal Staff Various
• Passengers Various
• Police Accident Investigation/Traffic Management
• City Officials Sign maintenance/Miscellaneous