Student Support Coordinator

State Title: Professional Services Specialist III (PSS3)

Bargaining Unit: AFT

Employment Type: Full-time, 12 months, 35 hours weekly

Internal salary: Range 21, Step 1 - 13, $66,067.40 - $105,740.01

External salary: Range 21, Step 1 - 4, $66,067.40 - $75,985.55,

UNION POSITIONS:  The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ
Founded in 1855, TCNJ offers a highly personalized and collaborative liberal arts education with over 7,400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation, offering small classes, a 13:1 student-faculty ratio, and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions, TCNJ is a model for public higher education.


Position Overview

This position will be one of the primary academic advisors for a cohort of Pathway Program students (a provisional cohort of students who are conditionally admitted to the college). The Student Support Coordinator will collaborate with other Student Support
Coordinators in FY-ASC in advising students, strengthening program initiatives and support, instructing orientation seminar courses, collaborating with FY-ASC student mentors and staff, and supporting the overall functions of the First-Year Advising Support Center. The Student Support Coordinator is also responsible for supplemental advising for the campus community, workshop facilitation, and will be cross-trained to provide support to all areas of FY-ASC.


Responsibilities:

• Serves as a primary academic advisor for the Pathway Program student cohort.

  • Advise students in a variety of majors, both one-on-one and group advisement, regarding fall and spring courses

  • Prepare incoming fall semester schedules, work with students to find appropriate courses based on placement testing and intended major

  • Facilitate advising with intended departmental programs for the spring semester

  • Coordinate and instruct weekly IDS-96 Orientation Seminar course(s)

  • Provide supplemental advisement and support for Pathway students once fully matriculated

• Research and implement best practices in academic advising and student support services.
  • Utilize data to support the implementation of practices
  • Create and organize updated materials and resources
  • Collaborate with colleagues and student workers on best practices/processes to disseminate updated information
• Assist in the preparation of reports, proposals, and learning outcomes/recommendations for the First-Year Advising Support Center by compiling, summarizing, analyzing, and interpreting statistical program data.
• Provide support to FY-ASC populations (for example, Undeclared-General) as needed, while also serving as a point of contact for walk-in students who need supplemental advising and support.

• Establish and maintain effective communication and collaborative working relationships with the College's administration, academic departments, faculty/staff, etc. to provide strong campus-wide support for students and accomplish the goals and objectives of FY-ASC.

Required: 

• A Master's Degree in counseling, education, or a related field
• Knowledge of academic advising best practices
• Demonstrated ability to communicate with a diverse population of undergraduate students (and families)
• Demonstrated ability to work with confidential information and work within college policy
• Demonstrated ability to use technology (social media, Canvas, PeopleSoft) to promote student support and success
• Exceptional teamwork and collaboration skills, exemplary level of professionalism

Required Experience: 

• Previous student-facing role (2-3 years minimum), preferably in academic advising
• Collaboration with faculty and staff
• Facilitation of workshops and/or class instruction
• Experience with student support/academic coaching, especially with students who may be at risk and/or facing academic challenges

Persons with disabilities may request reasonable accommodations to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.


Employer Qualifications

Employment at TCNJ is contingent upon the successful completion of an applicable background check, reference checks, and verification of identity and authorization to work in the United States (Form I-9). Accommodation: Applicants who require a reasonable accommodation to apply or interview should contact View email address on click.appcast.io.

Employee Benefits
As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public college career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:

• Comprehensive benefit plans covering medical, dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and Dependent Tuition Waiver and Reimbursement Program
• Pension, retirement, and deferred compensation plans, group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)
• Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our  Health Benefits Plans and Programs page to learn more!

How to Apply

Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found.

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives, experiences, and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer, we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence, access, and integrity.