Patient Svcs Representative

Patient Services Representative, 2026-1411 UConn Health is an integrated academic medical center. This Patient Services Representative is responsible for performing a full range of tasks in medical billing, insurance claims, and financial counseling. Supervision Received: Works under the general supervision of an employee of a higher grade. Exercised: May lead/supervise lower-level employees as assigned. Responsibilities Produces accurate and timely billing of patients in accordance with pre-established schedules. Completes insurance, disability and compensation forms. Interviews patients and counsels them on billing procedures, compensation claims, and disability claims. Requests prior authorization for hospital care/payment. Makes payments to insurance brokers for student insurance. Answers patient and insurance inquiries. Researches requests for patient information and prepares reports and correspondence. Maintains records and files; performs financial counseling duties such as interviewing patients via visits or phone to determine payment sources and payment arrangements. Initiates charitable and other payment source application processes, if appropriate. Provides relevant insurance/financial information to Social Services and home care institutions. Acts as liaison between patients/families and government agencies. Performs related duties as required. Qualifications Knowledge of and ability to interpret health center/Medicare/insurance billing procedures. Knowledge of Federal, State, and other patient financial assistance health programs. Knowledge of the principles and techniques of interviewing. Some knowledge of medical/dental terminology. Knowledge of general office procedures. Oral and written communication skills. Organizational skills. Record keeping ability. Ability to interpret basic Medicare/Medicaid and commercial insurance industry regulations. Education and Experience General Experience: Three (3) years of hospital/medical billing and/or insurance claims experience. Substitutions Allowed: Associate’s degree may be substituted for two (2) years of the general experience. Preferred Qualifications: Epic experience; experience obtaining authorization for a variety of diagnostic exams, outpatient procedures, and surgical cases. Schedule Full-time, 40 hours per week, Monday through Friday, 7:45 am to 4:45 pm. EEO Statement The University of Connecticut Health Center is an affirmative action employer, in addition to an EEO and M/F/V/PWD/PV employer. #J-18808-Ljbffr Uconn Health Center