Contact Center Solution Architect

Cedent Life Talent

Chicago, IL

Job Title

Responsibilities:

5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
Experience integrating these chatbots on web/.com site and then API gateway integrations
Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG
8+ years of hands on technical experience in Contact Center & CX platforms
8+ years of experience with cloud technologies / infrastructure (AWS)
Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.

Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

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Vacancy posted 1 day ago

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