Contact Center Solution Architect
Cedent Life Talent
Job Title
Responsibilities:
- 5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
- Experience integrating these chatbots on web/.com site and then API gateway integrations
- Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG
- 8+ years of hands on technical experience in Contact Center & CX platforms
- 8+ years of experience with cloud technologies / infrastructure (AWS)
- Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.
- Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
- Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
- Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
- Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
- Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
- Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Contact Center Solution Architect in Chicago, IL vacancy
- A leading tech firm in Chicago is seeking a talented Solutions Architect to join their team. This role involves architecting robust contact center solutions using Cisco, Salesforce, and Microsoft Dynamics technologies. Candidates must have over 5 years of experience in...Suggested
$156.5k - $290.1k
Principal Solutions Architect page is loaded## Principal Solutions Architectlocations: Chicago, IL 60607: Irving, TX 75062 Vizient Corporate... ...diagnostic and preventive care facilities, including surgery centers, home health and senior living* Apexus – The exclusive...SuggestedFor contractors- ...performance team - we should talk. About the Role: As a Solutions Engineer you'll serve as the primary technical and business... ...presenting to a VP of Operations and their integration architect, switching registers fluidly as needed. Integration Scoping...SuggestedWork at office
$180.66k - $248.36k
...anywhere within the Central or Eastern Time Zones are also eligible for consideration for this role. As a Senior Big Data Solutions Architect (Sr Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer...SuggestedTemporary workWorldwide- ...Transformation – Workday Solution Architect As a Workday Solution Architect within the Transformation Practice, you will help organizations... ...process. To make an accommodation request, please contact ****@*****.***. For Los Angeles Applicants only: We will...SuggestedWork experience placementInternshipSeasonal workWork at officeLocal areaFlexible hours3 days per week
$185k - $235k
...Minimum 10 years in technical pre-sales, solutions architecture, or advanced engineering... ...certifications (AWS SA Pro, Azure Solutions Architect, GCP PCA). Prior experience working... ...Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program...Full timeShift work$99k - $232k
...efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and... ...(s) Preferred: Oracle Cloud Infrastructure Certified Architect Professional, AWS Certified Solution Architect Associate or Professional...Work experience placement- ...Position: ProAV Solutions Architect Location: REMOTE Duration: 12 months contract Description: The ProAV Solutions Architect is a technical presales expert who gathers AV technical requirements, creates and validates Bills of Materials...Contract workFor contractorsRemote work
$110 - $115 per hour
...Senior Solution Architect, ServiceNow IRM & GRC Work Model : Hybrid - 3 days on site Pay Rate : $110.00 - $115.00 Experience Level : 10+ years Project Overview The Risk Controls Enhancements (RCE) enterprise initiative is a high-impact transformation...For contractors$180.66k - $248.36k
...located anywhere within the Central or Eastern Time Zones are also eligible for consideration for this role. As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer...Temporary workWorldwide$88.54k - $207.4k
...Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise) Choosing Capgemini means choosing a company where you will... ...Your skills and experience ~10+ years of experience in contact center technical presales, consultative solution architecture, or...Permanent employmentFull timeContract workLocal areaFlexible hours- ...Microsoft Senior Solution Architect Company: Chicago-Based Automation Professional Services Firm Location: Remote / Hybrid (Chicago-based client) Employment Type: Contract-to-Hire Reports To: RPA Senior Program Manager Role Overview As a Senior Solution...Full timeContract workRemote work
$151.5k - $346k
...build a better working world. Technology – Architecture - Solution Architecture – Senior Manager At EY, our purpose is to shape... ...evaluations and the hiring process. As a Software Architect, you will: ~ Partner with customer technical leads, client executives...Summer holidayFlexible hours- ...POSITION Solution Architect LOCATION Chicago, IL - 2 days onsite DURATION 12+ months PAY RATE $70 W2 INTERVIEW TYPE Video VISA RESTRICTIONS None REQUIRED SKILLS...
- ...Solution Architect Total of 13+ years experience starting from hands-on software engineer to lead and finally solution architect. Candidates have to demonstrate a clear path of progression The candidate will still need to be hands-on and demonstrate capabilities...
$124k - $280k
...analyze client needs, implement software solutions, and provide training and support for... ...working with Microsoft Dynamics 365 Technical Architects, clients, engineering teams including... ...Serving as the global point of contact on application design Creating functional...- ...Job Title: Databricks Resident Solutions Architect Location: Chicago, IL Roles & Responsibilities: As a Databricks Resident Solutions Architect (RSA), you will lead the design, development, and deployment of scalable data and AI solutions using the Databricks...
$125.9k - $231.1k
...teams and take your career wherever you want it to go. Join EY and help to build a better working world. Microsoft 365 AI Solution Architect (Manager) EY advises clients to understand, architect, select and implement bleeding edge solutions required to efficiently...Summer holidayFlexible hours$180k - $220k
...A BIT ABOUT WAVICLE Wavicle Data Solutions is a founder-led, high-growth consulting... ...We are seeking a Senior Solution Architect with strong cloud architecture experiences... ...If you would like more information about how your data is processed, please contact us.Remote workFlexible hours$139.8k - $203.76k
...general direction, maintains and manages a solution architecture plan for a broad program... .... Leads cross-functional groups of architects and others to establish the architecture... ...hybrid work arrangements Fitness center discounts and free virtual fitness platform...Temporary workLocal areaFlexible hours$82k - $142k
...Ironclad Solution Architect Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance...Contract work$113k - $156k
...Description: We are seeking an experienced Solution Architect with Infrastructure & Cloud experience and deep expertise in the Healthcare Providers industry to design, implement, and optimize scalable, secure, and compliant cloud and on-premises infrastructure...$107.5k - $170.1k
...effectively - Elastic's complete, cloud-based solutions for search, security, and observability... ...The Role As a SLED Sr. Solutions Architect at Elastic you will serve as a technical... ...Serving as the technical point of contact for your accounts and account managers in...Local areaFlexible hours$97k - $194.5k
...Senior Solutions Architect, Workday Join our sales team as a Solutions Architect representative at Mercer. This role is to deploy various... ...for Workday deployment sales. The key responsibility is to contact potential customers and share the Mercer value messaging while...Minimum wageFull timePart timeInternshipFlexible hours- ...Deloitte, Introhive supports more than 250,000 users across 90+ countries. Job Summary Introhive is hiring a Principal Client Solutions Architect to act as the senior technical and solution authority for our most strategic client and prospect engagements. This senior...Remote work
$88k - $200k
...GCP GKE Solution Architect – Managing Solution Architect Location: Hybrid role is available in Chicago, IL; Atlanta, GA; Dallas, TX, Bridgewater, NJ; and Nashville, TN. Full-Time Salary is in the range $88-200K based on candidate experience. Key Responsibilities...Full time- ...Anaplan Solutions Architect Keyrus Consultants are collaborative and curious - working together to figure out the best solution for our clients. Keyrus is actively seeking candidates who are problem solvers, enjoy working on challenging projects, and want to work in...
- Senior Solutions Architect, Security Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer... ...Strategy & Operations - throughout their application and data center infrastructures, as well as into their business processes...Work experience placementFor subcontractor
$110k - $120k
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united... ...As the Emergency Call Handling (ECH) Federal Solution Architect, you will serve as the Design Authority for complex ECH system...Remote workRelocation- ...ServiceNow IRM Solutions Architect Chicago, Illinois, United States Project Overview The Risk Controls Enhancements (RCE) initiative is an enterprise-wide modernization and consolidation effort for Governance, Risk, and Controls (GRC) processes, data, and reporting...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center Solution Architect. Be the first to apply!
Related searches
- cloud solutions architect Chicago, IL
- entry level aws solution architect Chicago, IL
- solution engineering manager Chicago, IL
- senior solution manager Chicago, IL
- azure solution architect Chicago, IL
- senior cloud solutions architect Chicago, IL
- presales solution architect Chicago, IL
- mobile solution architect Chicago, IL
- lead solution architect Chicago, IL
- solutions architect Chicago, IL


