Contact Center Solution Architect

Cedent Life Talent

Chicago, IL

Job Title

Responsibilities:

5+ years with Conversational AI technology - Chatbots both messages/voice with proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions.
Experience integrating these chatbots on web/.com site and then API gateway integrations
Orchestration of solutions designs involving above + Middleware + end data system /generative AI+RAG
8+ years of hands on technical experience in Contact Center & CX platforms
8+ years of experience with cloud technologies / infrastructure (AWS)
Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices.

Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries
Drive integration of Voice and Web-based channels with back-end systems, APIs and analytics platforms.
Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
Lead/design/architecting API integrations between internal platforms, external systems, and cloud services.
Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Contact Center Solution Architect in Chicago, IL vacancy

Solutions Architect - Agent Desktop & Contact Center
A leading tech firm in Chicago is seeking a talented Solutions Architect to join their team. This role involves architecting robust contact center solutions using Cisco, Salesforce, and Microsoft Dynamics technologies. Candidates must have over 5 years of experience in...
Suggested
Cedent
Chicago, IL
4 days ago
Principal Solutions Architect
$156.5k - $290.1k
Principal Solutions Architect page is loaded## Principal Solutions Architectlocations: Chicago, IL 60607: Irving, TX 75062 Vizient Corporate... ...diagnostic and preventive care facilities, including surgery centers, home health and senior living* Apexus – The exclusive...
Suggested
For contractors
Vizient, Inc
Chicago, IL
18 hours ago
Solutions Architect (Engineer) - LSP Division
...performance team - we should talk. About the Role: As a Solutions Engineer you'll serve as the primary technical and business... ...presenting to a VP of Operations and their integration architect, switching registers fluidly as needed. Integration Scoping...
Suggested
Work at office
project44
Chicago, IL
18 hours ago
Microsoft Dynamics 365 Solution Architect
$153k - $260k
...Microsoft Dynamics 365 Solution Architect You Belong Here The Protiviti Career provides opportunity to learn, inspire, and advance within... ...search for a job opening or to apply for a position, please contact us by sending an email to ****@*****.*** or call...
Suggested
Full time
Temporary work
Work at office
Local area
Remote work
Flexible hours
Protiviti
Chicago, IL
2 days ago
Solutions Architect III
...Title: Solutions Architect III Location: 3409-G LLC: 130 E Randolph, Prudential Plaza Chicago, IL Duration: Long Term Contract Client : Genpact Job ID 8582 -1 Hybrid-Location: Chicago IL (3 days per week) 15+ Years of experience...
Suggested
Long term contract
3 days per week
Concord IT Systems
Chicago, IL
2 days ago
Senior Services Solution Architect
...-winning team specializes in delivering solutions for the most complex, large-scale and immersive... ...credible Senior Service Solution Architect to lead the design and continuous improvement... ...process due to a disability, please contact ****@*****.*** so we can...
Contract work
Temporary work
Remote work
Flexible hours
Diversified
Chicago, IL
14 days ago
Sr. Technical Solutions Architect
$124.32k - $155.4k
...Sr. Technical Solutions Architect Date: Jun 2, 2026 Location: Chicago, IL, US • Dallas, TX, US • MA, US • MD, US • Denver, CO, US • FL, US • TX, US Company: Softchoice Why you’ll love Softchoice: We are a software-focused IT solutions and services provider...
Full time
Local area
Remote work
Flexible hours
Day shift
Softchoice
Chicago, IL
6 days ago
Solutions Architect
...About the job Solutions Architect Job Description: This is an exciting opportunity to join one of the largest global investment management firms. The company is currently on a digital transformation journey and require a talented individual to take responsibility...
Relocation package
Thrive Recruiting
Chicago, IL
2 days ago
AI Solution Architect
...Role: AI Solution Architect Location: Chicago, IL- day 1 on-site Type : Contract Role Summary The AI Solution architect will define end-to-end agent frameworks, ensure alignment with available enterprise environment, guardrails, and partner...
Contract work
VBeyond
Chicago, IL
18 hours ago
Microsoft Senior Solution Architect
...Position: Microsoft Senior Solution Architect Company: Chicago-Based Automation Professional Services Firm Location: Remote / Hybrid (Chicago-based client) Employment Type: Contract-to-Hire Reports To: RPA Senior Program Manager...
Full time
Contract work
Remote work
CoSourcing Partners
Chicago, IL
18 hours ago
Solutions Architect - Mulesoft
...Overview: Mulesoft Architect / Senior developer for a 6 month contract. We have a vacancy from about a week ago: Deep understanding of MuleSoft Anypoint Platform architectureExperience designing and implementing APIs using RAML and RESTful principles.Proficiency in...
Contract work
Voluble Systems LLC
Chicago, IL
18 hours ago
Solutions Architect - Service Creation (Network Security)
$160k - $220k
...Job Summary Your Career As a Solutions Architect focused on Service and Offer Creation,... ...repeatable, and scalable service offerings centered on NGFW, SASE, and SD-WAN technologies... ...a disability or special need, please contact us at ****@*****.***....
Remote work
Visa sponsorship
Work visa
Palo Alto Networks
Chicago, IL
3 days ago
Sr. Solution Architect
...Sr. Solution Architect Headquartered in New Jersey (U.S), Cygnus Professionals Inc. is a next generation global information technology Solution and Consulting company powered by strong management and leadership team with over 30 person years of experience. Today, Cygnus...
Contract work
Work experience placement
Immediate start
Cygnus Professionals
Chicago, IL
4 days ago
Senior PS Sales Solutions Architect
$166k - $218.4k
...just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior PS Sales Solutions Architect to be part of our Professional Services team. In this role there will be equal focus on both the process of selling...
Flexible hours
Snowflake Computing
Chicago, IL
1 day ago
Transformation - Workday Solution Architect
...Transformation – Workday Solution Architect As a Workday Solution Architect within the Transformation Practice, you will help organizations... ...process. To make an accommodation request, please contact ****@*****.***. For Los Angeles Applicants only: We will...
Work experience placement
Internship
Seasonal work
Work at office
Local area
Flexible hours
3 days per week
Grant Thornton
Chicago, IL
4 days ago
Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
$88.54k - $207.4k
...Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise) Choosing Capgemini means choosing a company where you will... ...Your skills and experience ~10+ years of experience in contact center technical presales, consultative solution architecture, or...
Permanent employment
Full time
Contract work
Local area
Flexible hours
Capgemini
Chicago, IL
17 days ago
Solution Architect - Senior Manager - Consulting - Location OPEN
$151.5k - $346k
...build a better working world. Technology – Architecture - Solution Architecture – Senior Manager At EY, our purpose is to shape... ...evaluations and the hiring process. As a Software Architect, you will: ~ Partner with customer technical leads, client executives...
Summer holiday
Flexible hours
EY
Chicago, IL
6 days ago
Solution Architect
...POSITION Solution Architect LOCATION Chicago, IL - 2 days onsite DURATION 12+ months PAY RATE $70 W2 INTERVIEW TYPE Video VISA RESTRICTIONS None REQUIRED SKILLS...
Maintec Technologies
Chicago, IL
3 days ago
OCI Solution Architect - Manager
$99k - $232k
...efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and... ...(s) Preferred: Oracle Cloud Infrastructure Certified Architect Professional, AWS Certified Solution Architect Associate or Professional...
Work experience placement
PwC (US)
Chicago, IL
4 days ago
AI Solutions Architect - Central Region
$185k - $235k
...Minimum 10 years in technical pre-sales, solutions architecture, or advanced engineering... ...certifications (AWS SA Pro, Azure Solutions Architect, GCP PCA). Prior experience working... ...Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program...
Full time
Shift work
World Wide Technology
Schiller Park, IL
2 days ago
Resident Solutions Architect - Financial Services
$180.66k - $248.36k
...anywhere within the Central or Eastern Time Zones are also eligible for consideration for this role. As a Senior Big Data Solutions Architect (Sr Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer...
Temporary work
Worldwide
Databricks
Chicago, IL
1 day ago
Pro-AV Solutions Architect
...Position: ProAV Solutions Architect Location: REMOTE Duration: 12 months contract Description: The ProAV Solutions Architect is a technical presales expert who gathers AV technical requirements, creates and validates Bills of Materials...
Contract work
For contractors
Remote work
Talent Management Plus, Inc.
Chicago, IL
18 hours ago
Solutions Architect
$110 - $115 per hour
...Senior Solution Architect, ServiceNow IRM & GRC Work Model : Hybrid - 3 days on site Pay Rate : $110.00 - $115.00 Experience Level : 10+ years Project Overview The Risk Controls Enhancements (RCE) enterprise initiative is a high-impact transformation...
For contractors
Prairie
Chicago, IL
18 hours ago
Resident Solutions Architect - Healthcare & Life Sciences
$180.66k - $248.36k
...located anywhere within the Central or Eastern Time Zones are also eligible for consideration for this role. As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer...
Temporary work
Worldwide
Databricks
Chicago, IL
18 hours ago
Principal IAM Solutions Architect
$117.1k - $152.2k
...global educational technology company! As the Principal IAM Solutions Architect, you will: Define and evolve enterprise IAM architecture... ...scalable implementations. Act as Lead and point of contact for sophisticated identity challenges and blocking issues,...
Live in
Local area
Worldwide
Cengage Group
Chicago, IL
8 days ago
Microsoft D365 ERP OR AI/CoPilot Functional Solution Architect - Senior Manager
$124k - $280k
...analyse client needs, implement software solutions, and provide training and support for... ...working with Microsoft Dynamics 365 Technical Architects, clients, engineering teams including... ...- Serving as the global point of contact on application design - Creating functional...
Full time
H1b
PwC
Chicago, IL
20 days ago
Solution Architect, SASE, North Central
$130k - $210k
...alignment with company objectives and sales targets. Collaborate with sales teams to identify customer requirements and tailor solutions that address their needs. Provide technical expertise and support during the sales process. Develop and maintain strong...
Temporary work
Local area
Checkpoint Software
Chicago, IL
12 days ago
Senior Solution Architect | Security Generalist (Minnesota)
$165k - $180k
...leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite... ...people around us. JOB SUMMARY: The Senior Solutions Architect, Security is a client-facing strategist and pre-sales leader...
Live in
Work at office
Local area
Flexible hours
Trace3
Chicago, IL
3 days ago
Solutions Architect, Anaplan
$93.8k - $172k
...challenges, we'd love to meet you. What we do: The Anaplan Solution Architect is responsible for leading the design, development, and... ...navigate any part of the hiring process. When you contact us, please include your preferred contact details and...
Full time
Temporary work
Local area
Worldwide
The Trade Desk
Chicago, IL
3 days ago
Senior Deployment Solutions Architect, Sales
$97k - $194.5k
...Senior Deployment Solutions Architect, Sales Join our sales team as a Senior Deployment Solutions Architect at Mercer. This role is to deploy... ...for Workday deployment sales. The key responsibility is to contact potential customers and share the Mercer value messaging...
Minimum wage
Full time
Part time
Internship
Flexible hours
Oliver Wyman
Chicago, IL
7 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Contact Center Solution Architect. Be the first to apply!