Customer Service Specialist

Customer Service Specialist I Location: Maitland, FL (100% In-Office) Pay: $20.50/hour | $21.50/hour for Bilingual English/Spanish Candidates Employment Type: Full-Time Join EMPLOYERS and Make a Difference Every Day! EMPLOYERS is a leading provider of workers’ compensation insurance and services with a strong reputation for exceptional customer service and employee engagement. As we continue to grow, we're looking for customer-focused professionals who thrive in a fast-paced environment and are passionate about helping others. If you're a motivated problem-solver with call center experience and a commitment to delivering outstanding service, we'd love to hear from you! What You'll Do As a Customer Service Specialist I , you'll serve as a key point of contact for our customers, providing support through inbound and outbound phone calls, emails, and other communication channels. You'll play an important role in delivering a positive customer experience while helping customers navigate our products, services, and online systems. Key Responsibilities Customer Service & Support Deliver exceptional customer service through phone, email, and chat interactions. Support customers across multiple workgroups and service areas. Respond to inquiries accurately and efficiently while adhering to company policies. Research and resolve customer concerns to achieve positive outcomes. Educate customers on available resources and self-service tools. Assist customers with registration and navigation of EMPLOYERS' online systems. Escalate or route inquiries to the appropriate department when necessary. Administrative & Process Support Accurately document customer interactions and account activity. Process requests for forms, applications, and related services. Follow established procedures, regulations, and state-specific requirements. Ensure timely follow-up on customer communications. Team & Quality Performance Meet established performance, productivity, and quality standards. Monitor customer trends and communicate insights to leadership. Utilize internal resources and training opportunities to continuously improve knowledge and skills. Support a collaborative, customer-first culture. Why EMPLOYERS? Competitive Compensation $20.50/hour $21.50/hour for bilingual English/Spanish candidates Comprehensive Benefits Medical, dental, and vision coverage 401(k) with company match Paid time off and holidays Career development opportunities Employee-focused culture and work environment Work Environment 100% in-office position located in Maitland, Florida Primarily sedentary office environment with regular use of computers, phones, and office technology Occasional travel to other office or meeting locations Flexibility to work early, late, or occasional weekend hours based on business needs Ability to lift up to 30 pounds occasionally About EMPLOYERS EMPLOYERS is America's small business insurance specialist, providing workers' compensation insurance and services nationwide. Our success is built on a commitment to excellence, innovation, and a culture that values our employees as much as our customers. We live our core values every day: Integrity • Customer Focus • Collaboration • Initiative • Accountability • Innovation • Personal Fulfillment When you join EMPLOYERS, you'll become part of a team that values your ideas, supports your growth, and empowers you to make an impact. Ready to Start Your Next Career Move? Apply today and join a company where customer service excellence and employee success go hand in hand. What We're Looking For Required Qualifications High School Diploma or GED equivalent. Minimum of 1 year of office experience in a call center environment . Proven customer service experience. Strong verbal and written communication skills in English. Excellent phone etiquette and professionalism. Ability to multitask and manage competing priorities in a fast-paced environment. Strong attention to detail with a focus on accuracy and timeliness. Proficiency with Microsoft Outlook, Word, Excel, and internet-based applications. Preferred Qualifications Experience with cloud-based call center ACD/CRM platforms. Experience using Five9 telephony systems. Insurance or Workers' Compensation industry knowledge. Bilingual English/Spanish proficiency. Associate's Degree. Equivalent combinations of education and experience will be considered. Compensation details: 20.5-21.5 Hourly Wage PI117cbecb7737-35216-41003831