Shift Leader

General Description & REQUIREMENTS

• Jointly responsible and accountable for the financial performance of the restaurant by driving sales and controlling cost of goods with the senior management team
• Target areas of excess cost; Work with the senior management team to maximize profitability through targeted, organized approach
• Ensure proper team member coverage per the needs of the business while maintaining target labor costs
• Maintains exceptional standards of professionalism and hospitality
• Communicates daily with BOH managers to ensure FOH and BOH team leaders and supervisors are aligned for expected business needs
• Develops a strong and positive rapport with both staff and guests alike
• Drives positive results and aligns with business goals
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
• Act and step up as General Manager in their absence
• Manage employees in their daily responsibilities, providing clear, effective direction
• Ensure that all Orwashers recipes and procedures are followed, maintaining the highest quality and consistent product standards
• Conduct DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
• Serves as an educator, as well as an inspirational, committed, and responsible leader to the restaurant’s front-of-house teams
• Ensures the delivery of superior customer service through effective staff training and education
• Actively participates in the mentorship and support of all team members, promoting interdepartmental collaboration, teamwork, and a positive daily work environment
• Build morale and team spirit by fostering a work environment where team members’ input is encouraged

Requirements

• Exceptional communication and interpersonal skills
• Ability to work flexible hours including evenings, weekends, and holidays
• Attention to detail, solution-driven, and self-starting
• Must have or be willing to obtain NYC Food Handler’s license
• Ability to work on your feet for a full shift and lift 30+ lbs