Lead Medical Coordinator

Job Category : Social Services - Refugee & Immigrant Program Requisition Number : LEADM001083 Full-Time Locations Showing 1 location NC-Charlotte-4944 Parkway, Charlotte, NC 28217, USA Description Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact. Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Lead Medical Coordinator, you’ll help carry this mission forward and make a meaningful impact every day. How Your Role Makes a Difference Supervise other Medical Coordinators and provide staff training on medical, dental, and public health topics related to pediatric, adolescent care, and migrant health Develop and maintain policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release care coordination Schedule and transport youth to all medical appointments within required timeframes Maintain and manage medical files in the UC Portal and ensure records are updated Formulate treatment authorization requests to Point Comfort Underwriters for unaccompanied refugee clients Serve as subject matter expert on Point Comfort Underwriters insurance through ongoing consultation and collaboration Provide discharge resources and reports Ensure documentation and filing compliance with all required forms in accordance with agency, state licensing, and ORR requirements Reconcile and address billing errors to ensure accurate billing and prevent loss May participate in on-call support for shelter care staff to address after‑hours medical issues as needed Stay current on all agency, federal, and state regulatory requirements related to social services Travel periodically to healthcare facilities to build relationships and transport clients Essential job responsibilities may vary based on program or department needs May be required or asked to participate in a Bethany-sponsored event Complete other duties as assigned What Will Make You Successful Minimum of one (1) year of employment in a public health or healthcare setting with experience in care coordination, health administration, or direct clinical care Licensed Registered Nurse (RN) with a bachelor’s degree, or higher health‑related qualification (e.g., Physician Assistant, Nurse Practitioner) Excellent verbal and written communication skills Ability to provide excellent and compassionate customer service Ability to work independently and maintain a high level of confidentiality Reliable with ability to meet time‑sensitive deadlines and tasks Ability to work well under pressure and adapt to change Must be able to pass required medical examinations and perform essential job functions, including physical restraints of a resident Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite Must be 21 years old with a valid driver’s license and at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage Must pass a criminal history screen, including state and local child protection agency registries Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity We Invest in You Experience a team environment with other professionals who are motivated by faith, support one another, pursue excellence, and are in it for the long haul Access to training, professional development, and career growth opportunities 403(b) retirement plan with employer match eligibility Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks) Access to education reimbursement for those that qualify Comprehensive employee assistance and wellness program Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr