Server

Job Description

Job Description

THE TOWN CLUB

SERVER – JOB DESCRIPTION

Position Summary

The Server provides warm, attentive, and professional food and beverage service to Town Club members and their guests. Servers are expected to create a welcoming private-club experience by recognizing members, anticipating needs, maintaining high service standards, and working collaboratively with the entire Food & Beverage team.

Essential Responsibilities

Member Service

• Greet members and guests warmly and use member names whenever possible.
• Learn member preferences, dietary restrictions, and special requests.
• Anticipate needs and provide attentive service without being intrusive.
• Respond promptly and professionally to requests or concerns.
• Maintain appropriate discretion and confidentiality regarding members and club activities.

Food & Beverage Service

• Arrive on time, properly groomed, in complete uniform, and ready for service.
• Attend pre-shift meetings and understand daily menus, specials, events, and service expectations.
• Maintain knowledge of menu items, ingredients, allergens, wines, cocktails, and other beverage offerings.
• Accurately take and enter orders into the POS system.
• Follow established steps of service, including proper food and beverage delivery, course timing, table maintenance, and pre-bussing.
• Monitor tables throughout the dining experience and anticipate refills, condiments, utensils, and other needs.
• Accurately process member charges and verify information when necessary.
• Thank members and guests sincerely at the conclusion of service.

Dining Room & Event Standards

• Ensure tables and service areas are clean, properly set, stocked, and member-ready.
• Complete assigned opening, running, and closing side work.
• Promptly reset tables and maintain dining room cleanliness throughout service.
• Assist with private events, club functions, buffets, receptions, and special programming as assigned.
• Follow event timelines, floor plans, service instructions, and setup/breakdown requirements.

Teamwork & Communication

• Communicate respectfully and professionally with members, coworkers, culinary staff, and management.
• Assist teammates when needed and contribute to the success of the entire dining room.
• Clearly communicate allergies, dietary restrictions, special requests, timing concerns, and member feedback.
• Maintain a sense of urgency while remaining calm and professional.
• Accept coaching and feedback positively and apply it to future performance.

Professional Expectations

Servers are expected to demonstrate:

• Dependability and punctuality.
• Professional appearance and proper uniform standards.
• Strong attention to detail.
• Positive and professional communication.
• Accountability and willingness to correct mistakes.
• Flexibility based on business and member needs.
• Respect for members, guests, coworkers, management, and club property.
• Consistent adherence to Town Club policies and service standards.

Private Club Service Standard

Working at The Town Club requires a higher level of personalized service than a traditional restaurant. Members visit frequently and should feel recognized, welcomed, and cared for.

Recognize. Anticipate. Personalize. Follow Through.

Servers should take ownership of the member experience, notice what needs attention, and act without always waiting to be asked.

Qualifications

• Previous restaurant, private club, hotel, or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and remain composed during busy service periods.
• Ability to learn food, wine, spirits, cocktails, and club service standards.
• Ability to work evenings, weekends, holidays, and special events as needed.
• Must meet applicable requirements for serving alcoholic beverages.

Physical Requirements

Must be able to stand and walk for extended periods and safely carry trays, plates, glassware, and other service equipment. Position requires frequent bending, reaching, lifting, and working in both indoor and outdoor club environments.

Performance Standard

A successful Town Club Server is prepared, attentive, proactive, dependable, and team-oriented . They take ownership of their responsibilities, recognize and anticipate member needs, support their coworkers, communicate effectively, and consistently represent the hospitality standards of The Town Club.