Senior Pharmacy Technician

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an 'owner' of Genesis and keep our patients at the center of everything we do - always.


Position Details:

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

Department:
Ambulatory Pharmacy Admin

Overview of Position:

The Senior Pharmacy Technician assists the pharmacist with the preparation of the prescription in an efficient and accurate manner with proficient use of pharmacy computer system. Must be able to accurately identify medications by use of NDC number and count and neatly label large volumes of prescriptions. Helps maintain appropriate prescription inventory. Manages the work area reducing the technical aspect for the pharmacist. Provides guidance and training for other technicians.
ESSENTIAL DUTIES

1. Selects appropriate drug, verifying NDC number, and assists with ordering to maintain appropriate inventory levels.
2. Counts with accuracy and double counts all controlled medications, preparing orders for final checks before dispensing by the pharmacist.
3. Selects appropriate packaging, restocking as needed, and applies labels neatly.
4. Uses professional telephone etiquette and displays a professional attitude in the workplace when addressing patients, medical office staff and coworkers.
5. Uses pharmacy computer system to assure accurate patient profiles and billing information is maintained.
6. Takes direction from the pharmacist in charge and applies constructive criticism.
7. Be aware of work flow and able to prioritize volume of work.
8. Be able to check in the delivery from the wholesaler, properly tagging items and stocking shelves, rotating stock, verifying receipt of items ordered.
9. Check inventory for outdates, remove from perpetual inventory and follow the return for credit procedures.
10. Provides outstanding customer service and maintains a high degree of confidentiality.
11. Able to process transactions through the pharmacy's point of sale system with accuracy.
12. Refers all drug questions, legal issues, anything requiring professional judgment to pharmacist in charge.
13. Must complete monthly pharmacy technician continuing education.
14. Interprets prescriptions, enters information into computer system, reports any drug allergies, non-compliance or interactions to the pharmacist, and verifies insurance reimbursement.
15. Uses and refers to appropriate references as needed.
16. Follows insurance company drug formularies and processes prior authorizations as needed.
17. Phones insurance companies for explanation on questionable rejections making every effort to complete the billing of the prescription.
18. Assesses private pay prices..
19. Is the patient's advocate, ensuring the patient receives the best service possible.
20. Takes ownership of problems and assists other employees with problem solving.
21. Serves as a mentor for new employees and provides training and guidance and supervision of less experienced technicians.
22. Manages the work area, directs work flow and employees to ensure that prescriptions are processed in the most efficient manner possible
23. Reports to pharmacist in charge, store manager or director of pharmacy any problems or potential problems with employees or customers.
24. Promotes and drives continuous quality improvement initiatives.
25. Performs other duties as assigned.
26. Effective 4/6/18 the State of Ohio Board of Pharmacy allows Certified Pharmacy Technicians the following addition duties with direct supervision and permission of the pharmacist on duty
26 a. Request and accept a refill authorization from the prescriber or prescriber's agent, so long as there is no change from the original prescription.
26 b. Accepting new verbal prescription orders for non-controlled drugs from a prescriber or prescriber's agent.
27 c. Sending or receiving copies of non-controlled prescriptions (i.e. transfers)


JOB SPECIFIC DUTIES FOR NURSING HOME TECHNICIANS

1. Correctly calculates prescription prices for nursing homes needing "per diem" information
2. Assists facilities in auditing of controlled medications
3. Assists facilities with starter cabinets
4. Maintains residents' medication sheets and ensures accuracy of orders
5. Is the patient's/facility's advocate, ensuring the patient/facility receives the best service possible

QUALIFICATIONS

1. High school graduate or equivalent required.
2. Must be a Nationally Certified Pharmacy Technician with at least 3 years of pharmacy experience or a Registered pharmacy technician with at least 5 years of pharmacy experience.
3. Must be registered with the State of Ohio Board of Pharmacy, with said registration being in good standing.
4. Sound interpersonal, decision-making, and problem-solving skills.
5. Good listening, verbal and written communication skills.
6. Ability to determine dosages using basic pharmaceutical calculations.
7. Ability to work under pressure.
8. Must be able to interpret prescriptions.
9. Must have computer skills and be able to accurately process prescriptions through the pharmacy's software system.


PATIENT CENTERED CARE AND BEHAVIOR EXPECTATIONS

1. Living the Genesis Mission, Vision and Values:


• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations
• Possesses the ability to engage others with patience and understanding
• Acts in a manner that creates positive first and lasting impressions
• Demonstrates the ability to own issues until they are resolved

2.Patient Centered Care for (Patients, Families, Physicians, Co-workers, and all internal/external customers):

• Introduces self and role...connects with everyone
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback
• Asks for and anticipates needs and concerns of others
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person managing confidential/sensitive information appropriately
• Responds to requests in an appropriate and timely manner
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed

3.Promotes Patient and Employee Safety


• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness
• Actively contributes to maintaining a safe, clean and quiet environment

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Works in a retail environment.
2. Must regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
3. Vision abilities require up-close vision, peripheral vision, depth perception and the ability to adjust focus.
4. Individual bends, reaches, pushes and pulls file drawers to file records and reports.
5. Must be able to stand for long periods of time.
6. Answers phone calls, uses computer and other business machines extensively which requires the ability to apply finger dexterity.
7. May be required to periodically rotate shifts and regular days off. All system employees must be willing to work all shifts, extra hours, holidays and emergency shifts as required.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.