Reduction Team Lead

Company Description Join an Award-Winning Personal Injury Law Firm Join an Award-Winning Personal Injury Law Firm At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm. Our Core Values Faith – We act with integrity, honesty, and purpose in everything we do. Accountability – We take ownership of our work, our commitments, and the results we deliver. Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams. Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community. Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success. Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive. Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work. If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time. Job Description The Reductions Team Lead supports the Reductions Manager in the day-to-day operations of the Reductions Department. This role is responsible for training, quality assurance, workflow coordination, reporting, productivity monitoring, and team development. The Team Lead helps ensure consistent application of department procedures, supports team members in meeting performance expectations, and promotes operational efficiency and service excellence. Compensation is paid on an hourly basis. In addition, eligible In-Person Reductions Case Managers may have the opportunity to participate in the Company's bonus program, subject to applicable eligibility requirements, performance metrics, and program terms. This position does not provide legal advice, establish legal strategy, or perform duties reserved for licensed attorneys. All work must be performed in accordance with firm policies and under appropriate attorney supervision when required. Essential Duties and Responsibilities Lead onboarding, training, and coaching for the Reductions team. Monitor productivity, KPIs, and workflow performance. Conduct case and call audits to ensure quality and compliance. Prepare reports, dashboards, and performance metrics for leadership. Identify process improvements and support operational efficiency. Promote accountability, teamwork, and high performance within the department. Qualifications Minimum 3 years of personal injury reductions, lien resolution, medical bill reductions, or settlement closing experience within a plaintiff personal injury law firm. Minimum 1 year of experience leading, training, mentoring, or supervising team members. Bilingual English and Spanish proficiency. Strong experience using case management software, reporting tools, and productivity tracking metrics. Preferred Qualifications Experience with Litify or Salesforce. Experience auditing case files and employee performance. Experience managing high-volume reductions workflows. Demonstrated success improving team productivity and process efficiency. Additional Information Location disclaimer: This position is open to work at our office 5 days a week. Office Locations: 7900NW 154th Street, Suite 101 Miami Lakes, FL 33016 Position Type: Full Time (8:30 AM - 5 PM EST) Additional Information Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following: Medical, dental & vision Hospital plans 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Tuition Assistance Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave) Equal Opportunity Statement At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. #J-18808-Ljbffr The Ward Law Group, PL