Senior Manager, Learning & Content

Dave vs. Goliath. We’re Dave. Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user‑centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 in short‑term advances within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option. Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go‑to financial partner for those who need it most. The Opportunity As Sr. Manager, Learning & Content, you’ll lead the Learning & Development function for Member Success & Operations. You’ll own how knowledge is built, governed, and delivered across our member support ecosystem — from onboarding and ongoing enablement to help center content, macros, chatbot knowledge, and AI‑ready content structures. You’ll partner across Product, Operations, Compliance, Legal, Risk, Engineering, and BPO leadership to translate product and operational change into training and content that supports both agents and members. You’ll also help shape how AI surfaces retrieve and deliver information, improving the quality and consistency of member experiences over time. This is a highly cross‑functional leadership role with meaningful influence across operations, member experience, and AI enablement strategy. What You’ll Build & Own Lead the learning strategy and operating rhythm for Member Success & Operations, including onboarding, continuing education, and just‑in‑time enablement for internal teams and BPO partners Build scalable enablement programs tied to product launches, policy updates, operational changes, and evolving member needs Own standards and governance for member‑facing and agent‑facing content across help center articles, macros, chatbot knowledge, IVR scripts, templates, and internal documentation Improve how knowledge is structured and surfaced for both humans and AI systems through semantic tagging, content architecture, metadata standards, and retrieval optimization Partner closely with Product, Engineering, Compliance, Legal, and Member Experience teams to sequence launches and ensure training and content readiness are built into operational timelines Lead, coach, and develop a growing L&D team while strengthening systems, processes, and long‑term knowledge management practices The Impact The work you lead directly affects how members experience Dave — whether they’re speaking with an agent, searching for answers independently, or interacting with AI‑powered support. Your work helps create clearer guidance, faster resolution, stronger self‑service experiences, and more consistent support at scale. What We’re Looking For Experience & Technical Foundation 7+ years of experience in Learning & Development, enablement, knowledge management, or content operations Experience supporting large‑scale contact center operations, including outsourced/BPO environments Experience leading and developing teams, including senior individual contributors or functional leads Strong instructional design experience across onboarding, simulations, assessments, microlearning, and competency‑based enablement Experience owning multi‑channel support content including help center articles, chatbot content, IVR flows, macros, templates, and internal knowledge systems Experience building or improving knowledge bases, LMS platforms, or AI‑adjacent content systems Familiarity with optimizing content for LLM or retrieval‑based systems through tagging, structure, taxonomy, prompt‑aware content design, or knowledge retrieval frameworks Strong analytical and operational judgment with the ability to connect QA, voice‑of‑member, and business metrics to enablement priorities Comfortable partnering cross‑functionally with Product, Engineering, Compliance, Legal, Risk, and Operations teams Bonus Points Experience supporting a generative AI assistant or conversational AI product Background in fintech, banking, or another regulated environment Experience partnering with data science or ML teams to improve AI performance through knowledge and content systems Experience leading enablement through major product launches or regulatory change initiatives What Makes Someone Successful Here You balance speed with durability. You know when a quick solution is enough, and when the right investment is building a scalable system that improves outcomes long term. You think beyond individual deliverables and connect the dots across learning, content strategy, AI tooling, operational performance, and member experience. You ask thoughtful questions before committing to a path, and you stay focused on the broader business impact of the work. You also work collaboratively across functions without operating like a service desk. You bring a point of view, communicate clearly, and create strong partnerships that help teams move together more effectively. Feedback sharpens your thinking, and evolving priorities don’t slow your momentum. What to Expect This role offers significant ownership and visibility across Member Success & Operations. Priorities will evolve as products, member needs, and AI capabilities continue to grow, and you’ll help shape how the function scales alongside them. We move with urgency, but decisions are grounded in data, collaboration, and long‑term member impact. You’ll have the opportunity to improve systems that support millions of member interactions while helping define how humans and AI work together in support experiences. Why Join Dave Help shape how learning, content, and AI support come together in a modern fintech experience Own systems and strategies that directly improve member outcomes at scale Partner with collaborative teams across Product, Operations, Engineering, Compliance, and Member Experience Join a profitable, mission‑driven company building products that help people avoid predatory financial practices Build durable systems, develop strong teams, and help define the future of support enablement at Dave Don’t let imposter syndrome get in the way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles. Why you’ll love working here At Dave, our people are just as important as our product. Our culture reflects the values that guide who we are, how we work, and what we aspire to be. Daves are member‑centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual‑first company, team members can live and work anywhere in the United States, except Hawaii. A few of our benefits & perks Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals Flexible hours and virtual‑first work culture with a home office stipend Premium Medical, Dental, and Vision Insurance plans Generous paid parental and caregiver leave 401(k) savings plan with matching contributions Financial advisor and financial wellness support Flexible PTO and generous company holidays, including Juneteenth and Winter Break All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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