Director Of Resident Services

Job Description

Job Description

Background:

2Life Communities has been at the heart of positive change in the affordable senior housing ecosystem since 1965. We develop, manage, and advocate for high-quality, affordable housing and services that support aging in community, helping older adults and their families enjoy stability, dignity, and peace of mind. Our mission is to ensure that every older adult has the opportunity to live a full life of connection and purpose in a dynamic, supportive environment. 

Position summary:

The Director of Resident Services provides leadership and oversight for resident support services, care coordination, and programs that promote the overall well-being and quality of life of older adults within the 2Life Communities community. This role leads and supports Resident Services staff in assessing resident needs, developing individualized service plans, coordinating care with community providers and agencies, and addressing concerns that may impact a resident's housing stability.

ESSENTIAL JOB FUNCTIONS:

• Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
• Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
• Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities.
• Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents. 
• Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
• Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
• Collaborate with Fund Development to write grants for resident services and programs.
• Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required. 
• Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining Programs.
• Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).

OTHER DUTIES AND RESPONSIBILITIES:

• Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties.
• Participate in community committees, conferences, and events that advocate for older adults and affordable housing.
• Assess and recommend new opportunities for introduction and integration into 2Life Communities
• Actively participate in 2Life task forces and committees

KNOWLEDGE, SKILLS & ABILITIES

• Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred.
• Diverse individuals or individuals who are bilingual a plus.
• Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
• Able to travel to all 2Life campuses for meetings and training.

SUPERVISORY RESPONSIBILITY:

• Direct supervisory responsibilities for all Resident Service staff.
• Supervise social work interns and interns from other fields, if necessary.

Beyond the Paycheck: Why You’ll Love Working Here:

• We don’t just offer a job: we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary.
• Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
• Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.