Technical Support & Shipping Associate
MyDoorView
Job Description
Job Description
Technical Support & Shipping Associate
Location: Norcross, GA (On-site)
Department: Operations / Technical Support
Reports to: Director of Operations
At MyDoorView, we’re redefining property access solutions through cutting-edge video intercom and access control technology. We serve dealers, integrators, and property managers nationwide, helping them deliver secure, modern entry systems to their clients.
Join a fast-growing, team-driven environment where your contributions directly impact product quality, customer experience, and operational efficiency.
Position SummaryWe are seeking a reliable and detail-oriented Technical Support & Shipping Associate to support both our operations and technical teams. This is a hands-on, in-office role responsible for fulfilling shipments, testing returned equipment (RMAs), and assisting with technical support tasks.
This position plays a critical role in ensuring devices are properly prepared, tested, and delivered while also supporting troubleshooting efforts to maintain system reliability for our customers.
Key ResponsibilitiesShipping & Operations
- Pick, pack, and fulfill outbound orders accurately and efficiently
- Prepare and label shipments (UPS/FedEx) and manage daily shipping workflows
- Maintain organized inventory and assist with stock management
- Receive and process inbound shipments and returned equipment
RMA Testing & Device Handling
- Test returned intercom panels and related hardware to diagnose issues
- Document findings and coordinate with the technical team on next steps
- Reconfigure, reset, and prepare devices for redeployment
- Track RMA status and maintain accurate records
Technical Support Assistance
- Assist the technical support team with basic troubleshooting and diagnostics
- Help replicate reported issues in a controlled environment
- Support device provisioning and setup as needed
- Escalate complex issues to senior technical staff
General
- Maintain a clean, organized workspace and lab environment
- Support process improvements across operations and support workflows
- Other duties as needed as the role evolves
- 1–3 years of experience in operations, technical support, or warehouse/shipping roles
- Strong attention to detail and organizational skills
- Comfortable working with hardware and basic networking concepts
- Ability to follow technical instructions and troubleshoot methodically
- Experience with shipping platforms (UPS, FedEx, etc.) preferred
- Basic computer skills (Google Workspace, spreadsheets, etc.)
- Ability to lift and move packages (up to ~40 lbs)
- Reliable, punctual, and able to work on-site in Norcross, GA
- Experience with low-voltage systems, access control, or security products
- Familiarity with Android-based devices or mobile device management (MDM)
- Exposure to technical support ticketing systems
- Be part of a growing company in a high-demand industry
- Direct impact on product quality and customer satisfaction
- Opportunity to grow into technical or operations-focused roles
- Collaborative, team-oriented environment
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