Assistant Store Manager

Goodwill Store Manager

At Goodwill, we believe that the opportunity to work can - and does - change a person's life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It's a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation's largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill's top performers in placing people into employment.

Responsible for assisting the Store Manager in the store's daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods, and works with the store's managers to ensure staff is properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

Job Duties

• Supervises the processing of donated goods in a timely and accurate manner while following the production system
  • Fosters team work among management staff to accomplish store goals
  • Coaches, trains and develops (management) team and oversees the training of store personnel
  • Delegate, as needed, the daily and weekly scheduling of staff
  • Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary
  • Administers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department
• Responsible for the store's overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial results
  • Responsible for store revenue goals and budgeted expenses
  • Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costs
  • Ensures the accuracy of all cash handling and cash register functions. Ensures proper accounting for all store revenue
  • Organizes work throughout the store in a manner that facilitates effective customer service and a profitable operation
  • Ensures the store's appearance is properly maintained
  • Ensures compliance with all store policy and procedures, especially in the Store Manual, Safety Manual, and the Employee Handbook
    • Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures promote a safe, productive work environment
    • Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner
• Ensures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill's mission
• Completes various administrative duties, including:
  • Communicates transportation needs and concerns with the Area Manager
  • Opens and closes the store in a timely and thorough manner
  • Reports Facilities issues and problems that need attention
  • Makes daily deposits

Back of Store Duties

• Maintain well organized and clean production area
  • Facilitate the (un)loading of product from/to company trucks
• Trains employees regarding the processing, sorting, hanging and organization of donated goods
• Greets donors and receives merchandise, providing donor with an itemized receipt, if desired
  • May remove donations from donor's vehicle
• Breaks down donation in to appropriate bins of like merchanise
• Examines shoes, electrical, and mechanical merchandise and other non-clothing items and other non-clothing items to determine, appropriateness for sales floor, in accordance with established standards
• Place salable clothing on hangers to meet established quotas. Hangs clothing on racks for transporting to the sales floor, keeping similar types of clothing grouped together
• Counts and records pieces of clothing hung
  • Assures production counts are achieved
  • Places unsellable clothing in appropriate bins

Front of Store Duties

• Trains employees regarding proper register procedures and proper floor layout and placement of product
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer
• Assists customers with shopping needs
• Pulls racks to transfer clothing from the (back) production room to the sales floor and places clothes on the sales floor racks
  • Ensures that clothes are placed on sales racks with similar types of colors of clothing
• Ensures that the sales floor is kept clean, neat and properly displayed
  • Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks when they are too full
  • Assures pulls are completed
• Reports known or suspected and/or theft problems to the Area Manager, Director of Retail or Director of Risk Management, as Required

Other duties as assigned, including travel to other stores on an as-needed basis

Minimum Qualifications

• High School or GED preferred
• Minimum of 2 year prior retail management experience preferred.
• Two- or four-year degree preferred, or equivalent work experience
• Demonstration of team leadership skills
• Strong oral and written communication skills, including the ability to read and comprehend
• Advanced customer service skills
• Ability to promote and be responsible for workplace safety
• Ability to handle customer/donor/employee relations (in the absence of a Store Manager)
• Values diversity
• Proficiency with POS reporting procedures
• Energy and enthusiasm to help others
• Demonstrated interest in a career in retail
• Strong knowledge of financial management
• Ability to do basic math calculations
• Ability to use a computer/iPad with a basic knowledge of Word, Excel and other Office programs. Must be able to use basic office equipment such as telephone and fax machine
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds
• Ability to work flexible schedule to include weekends, evenings and holidays
• Reliable transportation and a valid driver's license

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.

Important Note

Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.