Support Specialist II

Job Description

Job Description

Description

• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Possess excellent time management skills.
• Maintain a positive mental attitude and be a part of the solution, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Additional Information:

• Work Location: Baton Rouge, LA and surrounding areas – either in the ITinspired office or as staff augmentation at client’s place of business.
• Travel: Some travel might be necessary. Travel expenses are reimbursed.
• Hours of Operation: Weekdays from 8am to 5pm, on call support as needed.
• Reporting to Work: Report to our office unless dispatched ahead of time.
• Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.

Education Requirements

• High School Diploma or higher.
• 2-5 years IT experience preferred.
• Additional technical training and/or experience can substitute for education requirements.

Skills, Knowledge and Expertise

Required Experience

• Basic hardware and software troubleshooting (In person, Remote, Phone Support).
• Documentation and Ticket Management for reported support incidents.
• Basic user account management, password resets, add/delete email accounts.
• Desktop and Server Administration (Windows 10 and Server 2012-2019).
• Low level training and instruction when necessary.
• Working knowledge and experience with basic switching and routing.
• Basic VoIP telephony experience and administration.
• Desktop OS: Microsoft Windows 10 and Mac OS.
• Server OS: Microsoft Server 2012-2019
• Office Suite: 2019/Office 365
• Email: Google Workspace and Office 365,  Microsoft Exchange.
• AntiVirus: BitDefender, Windows Defender
• Backup: Carbonite, Cloudberry, and Veeam
• Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, and Cloudflare.

Preferred Experience:

• Server Administration: Active Directory, Group Policy, SQL, Exchange, SCCM, SharePoint.
• SAN/NAS:  Synology and QNAP.
• Virtualization: VMware and Hyper-V.
• Networking: Cisco, Dell, HP, Juniper, Ubiquiti, pfSense, Microtik, Sonicwall
• VoIP: Allworx, Cisco, Mitel, Broadvoice, Ring Central, NEC, Polycom

Benefits

• Mileage reimbursement at the current IRS reimbursement rate
• Health/Gym Membership reimbursement up to $25.00 per month.
• Company Paid Time Off (PTO/UTO).
• Company Wellness Program and Initiatives.
• Company paid Health insurance plan (POS Copay or HSA).
• Company paid Dental insurance plan.
• Company paid Vision insurance plan.
• Company paid Employee Assistance Program.
• Company paid Accidental Death & Dismemberment Insurance.
• Company paid Short-Term and Long Term Disability Insurance.
• Company paid Life Insurance Policy for $100,000.00.
• Company Retirement package is 401k with 6% matching on first $100,000.00 of salary.
• Company paid Technical training when available and approved by management.
• Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
• Company paid Costco Corporate Membership.
• Quarterly Bonus Structure based on job performance.
• Employee of the Quarter program with Bonus.
• Casual Friday Dress Code.
• Pet Friendly Office.
• Remote work from home opportunities.
• Monthly and Quarterly company paid socials and events.