Client Service Representative (Temporary Full-Time)

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests Perform administrative duties for all steps of the departments Answer incoming customer telephone calls in a courteous and professional manner Support operations by organizing and implementing administrative systems Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and email in a timely and courteous manner Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers Receive, record, and route customer concerns/changes in appropriate manner Answer customer inquiries and provides appropriate technical and/or product related information Contact customers when necessary to follow up on customer issues or orders Obtain customer feedback information Effectively communicate customer issues and concerns to all applicable internal staff members Document all contacts, actions, and responses in customer database High school diploma / equivalent ~Proficient in Microsoft Office (Excel, Word, PowerPoint) ~ Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm ~ Able to perform diversified clerical functions and basic accounting procedures ~ Hourly target range is $30.00 to $35.00 ~ Yearly bonus eligible ~ Short-Term and Long-Term Disability benefits ~ Eleven paid holidays per year ~ Annual Community Volunteer paid day Comprehensive medical, dental and disability benefits programs Group retirement savings program We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. EOE/Vet/Disability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.