Senior UX Designer

Lead User Experience (UX) Designer – Mobile & Platforms

Location: Oakland, CA (Hybrid)

Department: Grid Research Innovation & Development

Team Summary: Help us change the electric utility industry from the inside! Join a small, high-performing team within Pacific Gas & Electric Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at Pacific Gas & Electric Company.

Role Overview: Project Charlie is seeking a Lead User Experience (UX) Designer – Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function. The Lead UX Designer owns end-to-end experience design—researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.

Key Responsibilities:

• Lead user research and discovery to understand customer behaviors and pain points
• Conduct interviews, usability testing, surveys, and behavioral analysis
• Capture and document current-state journeys and experiences
• Translate insights into design strategies and requirements
• Design user flows, wireframes, prototypes, and high-fidelity UI
• Own and drive overall look and feel of the platform
• Define and evolve design systems and guidelines
• Partner with Product and Engineering to ensure feasibility
• Facilitate workshops and stakeholder alignment
• Lead usability testing and iterative improvements
• Mentor designers and oversee external partners
• Ensure accessibility, privacy, and compliance standards

Minimum Experience:

• 8–10+ years of UX/UI or product design experience
• Strong background in user research, interaction design, and mobile design
• Experience across end-to-end product design lifecycle
• Ability to simplify complex systems into intuitive experiences
• Experience with journey maps and design systems
• Proficiency with tools like Figma, Sketch, or Adobe XD
• Cross-functional collaboration with Product and Engineering
• Ability to lead and influence without authority

Desired Experience:

• Experience designing customer-facing products at scale
• Experience in regulated industries
• Familiarity with data-rich or IoT ecosystems
• Experience supporting launch and iteration
• Experience working with external agencies

Desired Characteristics:

• Strong advocate for user-centered design
• Systems thinker for end-to-end experiences
• Clear communicator of design rationale
• Collaborative and cross-functional leader
• Balances user, technical, and business needs
• Comfortable with ambiguity

What Success Looks Like:

• Customer insights drive product decisions
• Platform delivers intuitive and cohesive experiences
• Design influences product strategy
• Teams align around a clear experience vision
• Continuous improvements based on user feedback

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company: Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment. Join our team and make a difference in your community.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!