H&M Sales Advisor

As a Sales Advisor, you will deliver excellent customer service: welcome and guide customers, promote products, provide fashion knowledge, support garment care, maintain a clean store, and collaborate with teammates. A Day in the Life Provide excellent customer service by welcoming and guiding customers through the store and OMNI experience. Engage in conversations with customers to enhance their shopping experience. Guide customers through fashion trends, stories, and products across the store. Effectively promote and sell products to customers. Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial and operational actions to reach sales targets with the store management team. General Information Fashion & Trend Awareness Stay up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers. Use product and fashion knowledge to share relevant information with customers. Team & Development Share service, fashion, and store operations knowledge with colleagues. Follow all procedures, routines, and legal requirements in all store areas. Give and receive feedback to learn, develop, and support each other. Participate in onboarding, introduction processes, and training relevant to the role. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming, ensuring good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back of house, including stockrooms. Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Maintain best practice for in‑store OMNI services, tech services, and tools. Support opening and closing of the store. Follow all health and safety guidelines and legal requirements applicable to the role. Qualifications Passionate about fashion and in‑store operations. Motivated to give customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience in a dynamic, collaborative environment. Experience working with customer service in fashion, retail, or other service industries. Benefits Staff discount cards covering all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, etc.), an incentive program (HIP), health insurance, wellness and family programs, a company‑matched retirement plan, paid leave, and community day support. Job Status: Hourly, Non‑Exempt EEOC Code: SLS #J-18808-Ljbffr H&M