Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member Full Time in Bloomington Replies within 24 hours Benefits As a Valued Agent Team Member you will enjoy… Hourly Pay + Commission and Bonuses Simple IRA Retirement Plan with Company Match Term Life Insurance (if eligible) Paid Time Off (10-15 days paid and 50 hours unpaid) Licensing reimbursement up to $500 after 90 days - plus CE & renewal fees covered Regular professional development - twice a month trainings + mentorship Career incentives - opportunities to earn extra PTO, travel, swag and more Personal touches - birthday gifts, anniversary "SF Bucks," and a team that sees and celebrates you Comfortable office perks - free snacks, coffee and a personalized workspace Purpose-driven work - help people understand and protect what matters most What We’re Looking For We’re looking for an energetic and customer-focused Customer Service Representative to be the face of our agency! This person plays a key role in shaping first impressions and delivering exceptional experiences to every customer who contacts us. The ideal candidate will be skilled at problem-solving, able to handle a high volume of daily interactions, and comfortable identifying opportunities to educate customers about our products and services. A strong candidate will bring the following qualifications and traits Must be able to obtain or have an active Property & Casualty Insurance License (required prior to start) Exceptional communication and problem-solving skills Ability to manage 50+ customer interactions daily across phone, email, text, and walk-ins High attention to detail and strong organizational habits Ability to remain calm, empathetic, and professional in challenging customer situations Self-motivated with a team-oriented, high-performance mindset Key Responsibilities Own the front desk experience and serve as the first point of contact for customers via phone, email, text, and in-person visits Quickly identify customer needs and proactively resolve questions, concerns, or problems Handle upset or concerned customers with empathy and professionalism, clearly communicating the "why behind the what" Manage and follow up on all underwriting memos to ensure timely policy processing Maintain detailed and accurate customer records within agency systems Proactively identify opportunities to educate customers on additional products (pivots/cross-sell opportunities) Support customer retention and satisfaction efforts at every customer touchpoint Maintain an organized, welcoming, and professional front office environment #J-18808-Ljbffr Adaliealleninsurance