Patient Access Specialist

Patient Access Specialist

Primary Talent Partners has a new contract opening for a Patient Access Specialist to join our large pharma client in Madison, NJ. This is a 12-month contract with the potential for extension. This will be a hybrid position requiring the selected individual to be on-site Tuesday, Wednesday, and Thursday.

Pay: $30.00 - $34.70/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Schedule: Hybrid, in office on Tuesday, Wednesday, and Thursday

Description: The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the company's commercial autologous cellular immunotherapy products. They will serve as the company's cell therapy treatment center's main point of contact for patient scheduling. The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations. Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

Required Competencies

• Bachelor's degree or 3 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability

Duties and Responsibilities

• Act as primary scheduling point of contact for assigned treatment sites
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within BMS's scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with commercial matrix teams
• Raise escalations and execute as assigned
• Track assigned account health and provide insights into trends
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with BMS commercial matrix team and treatment sites as assigned
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned

Working Conditions: Office environment Physical Demands: Sitting for periods of time Additional Information: Personal Attributes: Proactive and results-oriented mindset. Ability to work independently and as part of a team. Strong organizational and time management skills. Commitment to continuous improvement and professional development Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.