Customer Service Specialist

Are you passionate about helping people, delivering outstanding customer service, and building meaningful relationships over the phone? We are seeking Customer Service Specialists to support Medicare-eligible clients through the enrollment and onboarding process. Payrate for this role is $20.00/hr.

This is an excellent opportunity to join a growing organization that values teamwork, customer satisfaction, and professional development. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, we encourage you to apply.

Position Summary
The Customer Service Specialist will be responsible for making outbound and receiving inbound calls from Medicare Advantage clients. The primary objective of this role is to support new members by ensuring application accuracy, answering questions, resolving concerns, and providing an exceptional customer experience throughout the onboarding process.
This position requires strong communication skills, attention to detail, effective time management, and the ability to navigate multiple systems while assisting customers.
** Must reside in the greater Kansa City Metro area (Remote)

Key Responsibilities

• Make outbound calls to individuals with recently submitted insurance applications.

• Receive and respond to inbound customer inquiries.

• Review and verify application information for accuracy and completeness.

• Answer customer questions related to Medicare Advantage and Medicare Supplement plans.

• Help ensure customers are comfortable and satisfied with their selected coverage.

• Introduce available healthcare support programs and services when appropriate.

• Navigate multiple computer systems while managing customer conversations.

• Document interactions and maintain accurate records within CRM platforms, including Salesforce.

• Create and manage customer cases and follow-up activities as needed.

• Coordinate with internal teams when additional support or intervention is required.

• Schedule and conduct follow-up calls with customers.

• Respond to customer callbacks, emails, and voicemail messages promptly.

• Meet departmental performance goals and productivity expectations.

• Participate in team meetings, training sessions, and ongoing development opportunities.

• Maintain a professional, empathetic, and customer-focused approach during all interactions.

• Perform other duties as assigned.

Qualifications

• High School Diploma, GED, or equivalent required.

• Previous customer service, call center, healthcare, insurance, or sales support experience preferred.

• Available to work Tues - Sat

• Strong verbal and written communication skills.

• Ability to build rapport and establish trust with customers.

• Strong problem-solving and conflict-resolution abilities.

• Comfortable working in a fast-paced, metrics-driven environment.

• Proficiency with computer systems and the ability to navigate multiple applications simultaneously.

• Strong attention to detail and organizational skills.

Why Join Us?

• Weekly pay

• Paid training provided

• Remote and onsite opportunities available

• Collaborative and supportive team environment

• Opportunity to make a meaningful impact by helping individuals navigate important healthcare decisions

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.