Quality Assurance Engineer

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

PURPOSE OF POSITION:

The top priorities of this position will be to support Quality and ISO 9001 in all areas of the IEM Organization at manufacturing site - both internal and external. Significant involvement with all areas of product and manufacturing, while also increasing visibility, communication and collaboration with key departments is instrumental in this position. This is a fully onsite role located in Jacksonville, FL, and will report into our Quality Manager.


The main functions of the Quality Assurance role include (but not limited to):

Responsibilities:

• Collate, analyze and monitor company process & quality metrics against defined objective parameters
• Write/author technical reports to management depicting the quality levels, quality problems and cost of quality.
• Optimize manufacturability, assembly, testability, cost and quality of components (in-house and purchased) and final product
• Monitor product performance/quality through gathering relevant data and producing statistical reports.
• PFMEA and new program implementation including tooling and manufacturing processes to identify and mitigate risk identified
• Review, understand and ensure manufacturing process meets customer and industry specifications and requirements
• Identify/specify relevant quality-related and workmanship standards training needs.
• Offer technical expertise to company on statistics, Six Sigma methodology, tools, and best practices
• Define, develop document and implement manufacturing and assembly process and quality procedures in conjunction with department staff.
• Conduct Corrective Actions - Internal and External
• Understanding and knowledge of SolidWorks
• Maintain and report department KPI's
• Facilitate problem solving techniques within production team (including suppliers).
• Set up and drive standard work and best practices
• Document clear project actions and enable timeline achievement
• Development of robust, predictive quality systems in production environment by applying world class techniques (Six Sigma, SPC, GRR, 5Y, CAR, etc.)
• Working with Engineering team on continuous improvement opportunities
• Knowledge of IPC-620
• Failure analysis to support production and assembly
• Collaborating with other divisions to identify and document best practice
• Perform Internal Audits, report and help solve non-conformances
• The candidate will be expected to perform additional duties as assigned to support the team and organization

Qualifications:

• Experience manufacturing and quality process for a plant, division, or company with both design and production organizations.
• Working knowledge of switchgear systems, including power distribution, protection schemes, and applicable standards (UL 891, UL 1558, IEEE C37), with the ability to support quality and manufacturing processes.
• Solid background in Six Sigma methodology (green belt minimum, black belt preferred)
• Experience with the development, manufacturing and testing equipment, fixtures and processes for electrical connectors, harnesses and/or equipment.
• Able to think creatively, logically, and independently to solve problems encountered in manufacturing, supply chain, engineering, regulatory compliance and the quality field.
• Able to identify opportunities for improvement throughout the organization's processes and be able to delegate without formal authority.
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization

COMPETENCIES:

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliable with a respect to confidentiality

EDUCATION AND EXPERIENCE:

• Degree/Diploma in Engineering or related discipline
• 2+ years or more years related experience in quality assurance
• Advanced proficiency of Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Ability to multi-task and prioritize in a fast-paced manufacturing environment
• Experience with UL/CSA and ISO 9001 QMS Systems

PHYSICAL/MENTAL/ENVIRONMENTAL:

Vision: Long periods of close work on computer screen.

Mental Demands: Interpret, analyze, research and handle multiple tasks simultaneously.

Environment: Climate controlled office space.

Why Join IEM

At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things-come be part of the journey.

Learn more about IEM at

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at

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