Call center representative

Schedule: 12-Hour Shifts | Sun, Mon, Tues + Alternating Wednesdays

The Role When the sun goes down, our drivers stay on the move. We are looking for a reliable Overnight Call Center Representative to serve as the primary point of contact for our fleet. This is a high-impact role where you will manage real-time logistics, resolve roadside challenges, and ensure our drivers have the support they need to stay safe and on schedule.

This is a Temp-to-Hire opportunity designed for someone who wants more than "just a job." We provide deep-dive training into the logistics industry to prepare you for long-term career advancement within the company. What You'll Do

• Driver Support: Act as the lifeline for truck drivers, assisting with route issues, delivery updates, and troubleshooting.
• Conflict Resolution: Calmly and efficiently navigate logistics hurdles and high-pressure situations.
• Documentation: Use MS Office and internal systems to maintain precise records and ensure seamless follow-through.
• Operations: Learn the "nuts and bolts" of the transportation industry from the ground up. Why Apply?
• Stability: Consistent 12-hour shifts and a predictable schedule.
• Growth: We prioritize internal promotion and will teach you every aspect of our business.
• Environment: Work in a supportive, professional atmosphere located right here in Murfreesboro.

salary: $20 - $20.5 per hour
shift: Third
work hours: 6 PM - 6 AM
education: High School

Responsibilities

• Electronic log support for the fleet
• Record accident and injury reports and follow up as needed
• Arrange drug testing as needed and follow up on completion
• Assist drivers with Electronic Logging devices
• Follow up on outstanding log support tickets
• Receive and document complaints- beginning to end / follow up
• Assist supervisor on managing unassigned drive time for the fleet
• Be able to work in fast paced situations and make decisions accordingly
• Process reservations for Lyft rentals and hotels
• Fleet fuel card troubleshooting

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Call Center Support
• Troubleshooting
• MS Excel
• CRM
• MS Office
• Transportation Industry
• Travel Arrangements
• Driver Support

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.