Director of Operations

Pei Wei Asian Kitchen is dedicated to serving authentic, Asian-inspired dishes that prioritize freshness without sacrificing speed. Since our inception in 2000, we have been committed to delivering bold flavors and high-quality meals prepared by expert chefs, ensuring every customer enjoys a delightful dining experience. Position Summary: Under direction of the VP of Operations, this position will be responsible for identifying and assisting in the execution of major operational and strategic initiatives to drive business process documentation, process vetting and testing, continuous improvement and project management. Projects can include new product commercialization, simplifying operations and improving restaurant profitability. This position will engage constructively and cross functionally with all members of senior management team to complete projects and initiatives that help the company achieve its short and long-term strategic initiatives and financial goals. The person in this position must be self-motivated, collaborative with high-level communication skills. Responsible for the operational excellence of approximately 30 locations over multiple states Provides leadership in operations, service execution and P&L management Provides support and mentorship to general managers and builds performing teams Analyzes store performance and strategizes with general managers on increasing productivity and optimize performance where needed Strategic planning including guest and team satisfaction initiatives, innovative implementations, budgeting, forecasting Provides key insights to maintain the highest level of operational effectiveness Ensures cultural touchpoints (Quality, Service, Cleanliness, Teamwork) are evident in day-to-day operations at each location Education/Work Experience: Computer literacy and financial management experience Experience in a multi-unit leadership role in the restaurant industry Knowledge, Skills, & Abilities: Experience developing and leading teams and indirect reporting relationships, in the areas of continuous improvement and performance excellence. Demonstrated ability to provide teams with clear direction. Superior communication skills to influence, motivate, and manage diverse groups. Strong and effective written, verbal and presentation skills. . Facilitation skills to help teams solve problems, devise solutions, build teamwork. Strong business acumen and understanding of various business disciplines (finance, operations, technical, administrative, etc.). Willingness to travel extensively Working Conditions: Work is performed primarily in a restaurant environment in South Florida and additional states with home office setting While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, climb stairs, talk, hear and see. Occasionally may be required to lift moderately heavy objects (up to 10 pounds) during the course of the workday Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position. #J-18808-Ljbffr