Technical Support Specialist

TechnoMile is looking for a Technical Support Specialist (Level II) to join our team. In this role, you will handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. Your expertise in cloud services, infrastructure, networking, and scripting will be critical in delivering high-quality support and ensuring client satisfaction. What you5ll do You will review, analyze, and resolve client-reported incidents and requestsin a timely mannerthrough our ticketing system Investigate complex issues involving cloud infrastructure, network configurations, and application performance. Communicate effectively with clients to gather information, provide updates, and resolve technical challenges. Manage and troubleshoot AWS resources Resolve issues involving TCP/IP, SSL, and API technologies. Restart services, debug portal application issues, and handle service transformations such as Co-Pilot integration. Manage, troubleshoot, and resolve container orchestration and deployment challenges. Create,modify, andutilizePython scripts and BASH scripts for troubleshooting and automation tasks. Operate and troubleshoot Linux-based systems and use the command line for system management. Investigate andassistwith resolving security incidents related to infrastructure. Maintain detailed records of issues, resolutions, and process improvements Qualifications The ideal candidate will have 4 years of experience in a client-facing technical support role You should have hands-on experience with AWS andproficiencyin Python and BASH scripting. Strong understanding of networking protocols, especially TCP/IP. Experience with Kubernetes for application deployment and management. Advanced skills in troubleshooting and managing Linux environments via command line. You should have an analytical mindset with the ability to investigate, diagnose, and resolve technical issues effectively. Excellent verbal and written communication skills, with the ability to explain technical concepts to clients of varying technicalexpertise. Interest in learning back-end Salesforce or Power App configurations and automation tools to resolve client issue is preferred US Citizenship is required to support our clients Nice to have Salesforce, Microsoft Dynamics or other enterprise CRM configuration experience Who We Are TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients: Optimizebusiness development and sales processes. Streamline and de-risk contract management. Unlock the value of public andprivate datafor a competitive advantage. Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors. Our Culture Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities. Innovative. We embrace challenges and develop solutions others cannot. Flexible. Remote, hybrid, and in-office options support your best work. Global. With teams across the U.S. and India, we collaborate worldwide with one mission. Multiple healthcare plan options (with up to 100% company-paid coverage). Flexible PTO 401(k) with 4% company match (after 90 days) #J-18808-Ljbffr