Shop Manager
Black Optix Tint of Wilmington NC
Job Description
Job Description
Shop Manager
Black Optix Tint is an upscale option for window tinting and auto styling. We make the process easy, deliver high-quality work, and genuinely care about the customer experienceso first-time customers become long-term customers.
Were hiring a Shop Manager to lead day-to-day shop operations and keep quality, production, and customer experience consistent. Youll coach the team, own workflow and scheduling, and help the shop run smoothly while supporting production when needed.
- Leadership or management experience in a service environment
- Strong organization and ability to run a fast-paced workflow
- Quality-focused with high standards and attention to detail
- Comfortable using software for scheduling, reporting, and CRM
- Able to support shop operations physically when needed
- Lead, train, and develop the shop team
- Own daily operations: scheduling, workflow, open/close
- Maintain a great customer experience from start to finish
- Manage quality control with pre/post vehicle inspections
- Jump in to support production when needed to hit timelines
- Manage inventory, ordering, and vendor coordination
- Handle payroll tasks and basic admin processes
- Track KPIs and report performance to ownership
- Enjoy leading people and setting clear expectations
- Can balance customer experience with production goals
- Stay calm, organized, and solutions-focused under pressure
- Take pride in quality and want a shop that runs on standards
- Like owning results and improving how the shop operates
This role gives you real ownership over shop performance, team culture, and the customer experience. Youll work closely with ownership and lead a team that takes pride in doing things the right way.
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