Engineering Lead

Who are we?At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.What will you contribute?As part of Finastra’s AI COE, we are seeking for an Engineering Lead to oversee engineering teams and to successfully embed AI capabilities into customer service productsResponsibilities & Deliverables:Your deliverables as an Engineering Lead will include, but are not limited to, the following:Hire, lead and manage a cross-functional engineering team including front-end, back-end, and DevOps specialistsPartner closely with the Customer Service Product Owner to translate product vision and requirements into technical solutionsOversee the design, development, and deployment of AI-enabled features for customer service AI products (e.g. chatbots, troubleshooting, and automated ticketing solutions, etc)Establish engineering standards, best practices, and quality benchmarks for the development teamEnsure technical excellence across all aspects of development including code quality, testing, and documentationManage sprint execution, technical planning, and resource allocation across the engineering teamFoster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplinesRemove technical blockers and resolve dependencies that impact team productivity and deliveryMonitor system performance, reliability, and scalability, implementing improvements as neededMentor and develop engineering talent, providing technical guidance and career development serviceEnsure engineering solutions meet security, compliance, and governance requirementsCollaborate with architecture and infrastructure teams to leverage shared platforms and servicesDrive continuous improvement in engineering processes, tools, and team capabilitiesManage technical debt and balance feature delivery with platform stability and maintainabilityRequired Skills & Experience:Understanding of customer service and service domainsProven track record of delivering front end applicationsDeep understanding of full-stack development including front-end, back-end, and infrastructureExperience in delivering cloud native applicationsExpertise in modern software development methodologies including agile and lean practicesDemonstrated ability to partner effectively with product owners and translate requirements into technical solutionsExperience leading teams through the complete software development lifecycleStrong technical skills with hands-on experience in software architecture and designExcellent communication skills with ability to explain technical concepts to non-technical stakeholdersTrack record of building high-performing, collaborative engineering teamsStrong problem-solving abilities with focus on pragmatic, scalable solutionsUnderstanding of software quality practices including testing, code reviews, and technical documentationWe are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*· Sustainability: Benefit from paid time off for volunteering and donation matching.· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io).· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.Specific benefits may vary by location.At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.Be unique, be exceptional, and help us make a difference at Finastra!Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California. #J-18808-Ljbffr