Thruway Sporting Goods FT/PT Sales Associate

Salesperson-All Departments

Goals

• To provide ongoing high level of customer service.
• To increase sales through service, knowledge, and sales techniques.
• To provide a comfortable and friendly environment for our customers.

Specific duties relating to goals:

• Approach each customer with a friendly greeting when they enter the store and your department. Check back periodically with customers to re-engage.
• Make smart product suggestions to fit the needs/desire of the customers based on interaction. Give examples of how products work, benefits of specific products and materials. Gain this knowledge through ongoing training from in-store and online resources.
• Make suggestions to add on and increase the sale.
• Ask the customers for feedback on products that we currently carry or items that they would like to see in the store. Share with Managers.
• Walk the floor constantly, making sure that the area is clean and organized. Vacuum, clean, dust or sweep when necessary. Keep tripping hazards, boxes, tools, ladders, etc. off the sales floor.
• Keep personal talk to a minimum and never engage in political or other sensitive conversations with customers.
• Fill in merchandise, receive shipments, maintain visual presentation, and perform other tasks as directed.

Other required duties

• Maintain vigilance for suspicious activity or shoplifting and inform investigations promptly when necessary.
• Cover breaks or other departments when asked and run registers when necessary.

Position requirements

• Friendly, outgoing and positive attitude
• Strong communication skills
• Neatness and cleanliness
• Ability to interact with customers, ask questions, and listen
• Willingness to help in any situation

Organizational structure and hierarchy

• Position will report to all members of Management. Tasks will be assigned by managers.
• Schedule will be created and maintained by Store Managers
• Salesperson will work together with other employees to complete projects and assist customers
• Director of Investigations has authority to direct salespeople regarding security issues