Physical Damage Specialist - Field for Greenville, SC & Asheville, NC

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

This is a field-based role in the Greenville, SC to Asheville, NC area. Candidates who are willing and able to work in Greenville, SC and/or Ashville, NC are encouraged to apply.

Within defined guidelines and framework, responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Works to resolve problems with a focus on the mission and exceptional member experiences.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.
• Evaluates vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.
• Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.
• Responsible for complaint and payment discrepancy resolution within the vendor MOI.
• Provides direction as needed on borderline Total Loss situations.
• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.
• Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.
• Supports workload surges and/or Catastrophe Operations, as needed.
• Assists with managing output/throughput and associated USAA adherence guidelines affiliated with Auto Physical Damage processes (e.g., Rental, Alternative Parts Utilization, Vehicle Owner Communication, Assignment Completions).
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 4 years auto physical damage estimating experience.
• Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
• Capability to prioritize, problem solve and effectively communicate next steps and path to resolution.
• Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy, and service.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
• Strong oral and written communication skills.

Physical Demand Requirements:

• May require the ability to operate a company vehicle within assigned territory.
• May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
• May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
• May be required to meet all USAA ]]>