Senior Facilities and Maintenance Manager

Job Description

Job Description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

Museum of Ice Cream is seeking a proactive Senior Facilities & Maintenance Manager with 4+ years of experience to oversee the safety, reliability, and presentation of our immersive museum environment.

This role is responsible for maintaining building systems, exhibits, and attraction-style mechanical elements to ensure a safe and seamless guest experience. The Facilities & Maintenance Manager leads preventative maintenance programs, oversees the cleaning team, manages vendor partnerships, and supports seasonal installations throughout the museum. Working cross-functionally with construction, production and operations teams, this role helps maintain a safe, clean, and well-functioning environment that supports the magic of the MOIC experience.

Your Day-to-Day

• You support and assist with the upkeep of facilities, ensuring they are clean, safe and welcoming, directly contributing to guest satisfaction and seamless experience.
• Maintain immersive exhibits, installations, and mechanical ride or attraction-style elements similar to those found in experiential venues or indoor amusement environments, including but not limited to, physical, structural and technical elements.
• Lead preventative maintenance programs for facility systems, exhibits, and mechanical equipment to ensure operational reliability.
• Perform regular inspections of guest areas, attractions, and back-of-house spaces to maintain safety and show quality.
• Troubleshoot equipment issues and coordinate repairs with internal teams & vendors.
• Manage maintenance tools, equipment, and parts inventory.
• Lead activation and installation of new systems or services, ensuring set-up, integration, testing and user readiness.
• Support the installation and removal of activations, themed décor, and temporary experiential elements.
• Make quality decisions. You respond quickly to facility concerns, balancing teams needs, workflow and service quality while following established procedures. You know when to escalate issues and when to take action.
• Oversee the museum’s cleaning team, ensuring all guest areas, restrooms, attractions, and back-of-house spaces meet high standards of cleanliness.
• Maintain cleaning schedules aligned with operating hours, peak traffic periods, and events.
• Conduct routine quality inspections and maintain sanitation compliance.
• Supervise facilities technicians, cleaning staff, and external service providers.
• Take ownership of recruiting, hiring, and onboarding Facilities Technicians, ensuring new team members are trained and prepared to support museum operations.
• Manage vendor relationships including HVAC, electrical, plumbing, and fabricators.
• Provide coaching and training to maintain strong operational and safety standards.
• Achieve missing certifications within six months of employment.

People Accountability, Team Leadership & Development

• You provide guidance and feedback to help team members develop their skills, contributing to both personal and team success.
• Recognize and leverage individual strengths to create and lead high-performing teams and maximizing productivity
• Set clear performance expectations and champion collaboration across all teams that create structure and process that promote teamwork and alignment with broader goals

Safety & Compliance

• Ensure compliance with OSHA workplace safety standards & local building regulations.
• Maintain life safety systems including fire alarms, sprinklers, and emergency lighting.
• Support incident reporting procedures and maintain safe working conditions for staff and guests.

Requirements

The Must Haves

• 4+ years of facilities or maintenance management experience in hospitality, attractions, museums, entertainment venues, or similar environments.
• Experience maintaining building systems and mechanical equipment.
• Experience supporting interactive exhibits, attractions, or mechanical ride-style equipment preferred.
• Experience overseeing cleaning operations or environmental services.
• Must be able to regularly lift and move objects weighing up to 100lbs.
• Must be able to operate hoists, dollies, rollers, and hand trucks to move heavy exhibit components. In addition forklifts, boom lifts, scissor lifts.
• Strong troubleshooting, vendor management, and organizational skills.
• Possess basic understanding of accounting and finance principles.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Ability to stand and walk on your feet for long periods of time, up to 8 hours

The salary range for this role is $90,000 - $105,000 USD depending on experience, as well as annual bonus and stock options.

Benefits

The Good Stuff

• Annual Pink Ball (pink-tie themed celebration with a guest!)
• Unlimited ice cream
• Competitive pay
• 16 free museum tickets per year for friends and family
• Free entry for employees
• 50% off retail products

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Stock options
• Ability to advance within the organization

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.