Customer Support Specialist - Remote Benelux
Upway
Customer Support Specialist - Remote Benelux
Volledig remote 4 dagen per week telkens van 13u tot 20u Werkdagen: ma-vr-za-zo of ma-do-vr-za Nederlands + Engels Over Upway Bij Upway maken we e-bikes toegankelijk voor iedereen. We kopen, reviseren en verkopen elektrische fietsen in heel Europa en geven duizenden fietsen een tweede leven. Zo maken we duurzame mobiliteit betaalbaarder n eenvoudiger. Sinds onze start in 2021 groeiden we razendsnel uit tot een internationale scale-up actief in 9 landen, ondersteund door investeerders zoals Sequoia, Exor en Korelya Capital. Om verder te groeien zoeken we een Customer Support Specialist die onze klanten in Belgi en Nederland helpt met snelle, duidelijke en menselijke ondersteuning.
Jouw rol
Je bent de stem en oren van Upway: je helpt klanten op weg, beantwoordt hun vragen en zoekt samen naar de beste oplossing. Daarbij denk je niet alleen mee met de klant, maar ook met ons team: hoe kunnen we processen slimmer, sneller en beter maken? Wat je zoal doet: Klanten te woord staan via mail en chat vriendelijk en professioneel Problemen en vragen analyseren en oplossen, eventueel samen met onze logistieke en operationele teams Actief bijdragen aan een uitstekende klantbeleving, elk contactmoment weer Administratieve opvolging van bestellingen en dossiers Meedenken over verbeteringen en automatiseringen in onze interne werking Afstemmen met leveranciers en partners om onze dienstverlening te versterken
Wie zoeken we?
We zijn niet op zoek naar "de perfecte cv", wl naar iemand met de juiste energie en drive om onze klanten blij te maken en zelf mee te groeien. Jij hebt: Ervaring in klantenservice of een klantgerichte rol Sterke communicatieve vaardigheden, zowel gesproken als geschreven Uitstekend Nederlands en Engels Een oplossingsgerichte mindset en een groot verantwoordelijkheidsgevoel Zin om initiatief te nemen en dingen beter te maken Pluspunten: Interesse in duurzame mobiliteit of fietsen Ervaring met logistiek of operationele processen Affiniteit met automatisering en procesverbetering
Wat bieden wij jou?
Bij Upway krijg je niet alleen een job, maar ook de kans om impact te maken in een dynamische, internationale scale-up. Werken aan een missie die ertoe doet: duurzamere mobiliteit Een product om enthousiast van te worden: e-bikes! Een volledig remote job met veel autonomie en ruimte voor initiatief Een hecht, internationaal team dat elkaar ondersteunt Klaar om mee te bouwen aan de mobiliteit van morgen? Salaris: 1.800 2.100 netto per maand (parttime) Solliciteer vandaag nog en help ons om klanten ng blijer op hun e-bike te krijgen. Join the ride!
About Upway
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us. Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US. We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC. Apply Now
Our Hiring Process
Stage 1: Applied
Stage 2: Review
Stage 3: Introduction Call
Stage 4: Interview Stage
Stage 5: Hired
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