AAA Care Specialist I

Primary Responsibilities

This is a responsible, non-supervisory position requiring familiarity with various government programs, such as Texas Administrative Code (TAC), Administration for Community Living (ACL), Health and Human Services Commission (HHSC), Older Americans Act (OAA) and insurance policies related to the elderly, various rules & regulations regarding aging program and services; Coordinates referrals for service to the care coordination program in the region to ensure prescribed needs of client are carried out in accordance with OAAA/service definitions, and provides technical assistance and contract management in planning, development and implementation of programs and services for the elderly in the 13 counties of the Area Agency on Aging (AAA).

Tasks Performed

Duties include: Conducting in person or over the phone assessments; Tracking and verifying expenditures on encumbered activity spreadsheet; Coordinate services with providers, vendors, and agencies; Providing resource information or referrals to elderly clients and /or their family members through the documents intake of clients information in physical or electronic records (Peer Place database or equivalent) client assessment, service plan development, arrangement of necessary case and services follow-up and ongoing monitoring of clients' status, which may include making home visits, determining eligibility, assessing hours for personal care and coordinating with contracted vendors; Providing information and referral, legal services, crisis counseling and services necessary to stabilize a situation for elderly clients and /or family members on a short-term basis; Maintaining confidential case records that may include client data, documentation of services in a physical and electronic record client tracking system and completes related daily, weekly, monthly and yearly reports as required; Assisting care coordinator, AAA managers and director in tracking monthly program expenditures for care coordination program budget categories, such as income support, health maintenance, residential repair and personal assistance; completes check request vouchers; Assists care coordinator in invoices are reconciled at a minimum quarterly basis; Attending meetings, conferences, workshops and other in-service training programs related to the care coordination program; Facilitates family caregiver support groups as needed; AAA Senior Advisory Committee and local services agencies/organizations, subcontractors and the elderly within the region regarding care coordination program; Adheres to quality assurance plan, policies and procedures per internal and external agencies; Properly documents time in ADP or its equivalent.

Essential Functions

Tracks and assist in all expenditures monthly; Monitors, evaluates and provides technical assistance to vendors regarding services delivery to the elderly in order to assure appropriate and quality of care; Position requires long distance driving to rural areas; Traveling to remote, isolated areas may be necessary for conducting assessment work with older Texans; Staff should have comfort level in performing necessary work in private households with diverse and confined populations; At times, employees may be required to drive their personal vehicle for business purposes, and mileage will be paid in accordance with AACOG reimbursement policy; Perform other job related duties as assigned.

Required Education

High School Diploma, GED or any equivalent combination of experience or training which provides knowledge, skills, and abilities.


Desired Qualifications

Bilingual in English / Spanish