Equipment Solutions Consultant at Hitachi Global Air Power in Charleston, West Virginia

Equipment Solutions Consultant - HAC

Location: HAC-Remote in the Charleston, WV metro area (Must reside in this territory)

Reports to: Sales Manager

The Company: Hitachi Global Air Power

At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed. Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence. Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries. What sets us apart is our commitment to customer relationships. We don't just support equipment we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most. At Hitachi Air Centers, our mission is summarized in these three basic statements:

• Provide consultive design and equipment selection support to ensure our customers' systems are reliable and efficient
• Provide best in class field service and customer service support to those who rely on us every day to keep production up and running
• Provide the above at a competitive price

Summary of the position:

The Equipment Solutions Consultant (ESC) is responsible for identifying and pursuing new business opportunities within the assigned territory. ESC develops and executes strategies to acquire new customers and expand the Hitachi Air Center's market share represented region. This is an outside position which requires daily travel to customers and prospect sites to secure proper facility contacts and determine needs to which our products and services can solve. When a need is agreed upon, the ESC will assist in determining the proper equipment or service solution. Responsible for solution design, equipment selection, gross margin setting, and presentation of the solution. Identifying these opportunities will be performed through cold calls, lead follow-up, networking, referrals, and other key sales strategies. Must maintain a project pipeline to meet territory and margin objectives. All visits and relevant calls, opportunities and customer equipment will be maintained in Sales Force CRM.

Duties and responsibilities:

• Manage relationships with existing customers to ensure satisfaction and repeat business.
• Develop relationships with new prospects for the purpose of winning new business.
• Conduct regular follow-ups to understand customer's needs and address any issues.
• Provide expert advice and solutions to prospects and customers on compressed air equipment and systems as well as other represented products.
• Deliver equipment proposal presentations, which may include written proposals or formal presentations to groups of decision-makers.
• Negotiate pricing, terms, and close sales agreements effectively.
• Achieve or exceed sales targets for equipment as well as promote PM Agreements, service, parts, and rentals.
• Stay informed about industry trends, market conditions, and competitive landscape.
• Maintain a thorough understanding of our product offerings, including compressors, dryers, filters, and other ancillary equipment as well as any other products offered by the Hitachi Air Center.
• Provide technical support to customers and prospects as needed.
• Maintain accurate records of sales activities, customers interactions and proposals.
• Work closely with the internal team, including sales support, service support and other internal stakeholders.
• Participate in approved trade shows, industry events and networking opportunities to promote the company as requested and approved by supervisor.
• Follow-up with customers to ensure that we provide the very best in after the sale service.
• Provide a three-month monthly forecast for inventory and business planning.

Education:

• Bachelor's Degree or 2-5 years of relevant industrial outside sales experience.

Professional experience:

• Three or more years' previous sales experience with an industrial sales and service organization or completion of two or more years of college courses.
• Prefer experience in the compressed air industry.

Key behaviors:

• Ability to communicate orally and in writing, and to receive detailed information in person or by phone.
• Ability to perform routine mathematical calculations and accurately transfer numbers to various reports/entries.
• Ability to work well with others and be detail oriented.
• Ability to ascertain customer needs, evaluate and select the proper equipment to solve those needs and complete the sale with professionalism and integrity.
• Excellent verbal and written communication skills.
• Ability to read and understand pump curves and hydraulics and perform compressor horsepower and capacity calculations.
• Ability to evaluate pump and compressor applications accurately and completely. Using the proper selection guides and engineering data, select and sell the appropriate equipment, accessories, and service.
• Perform routine mathematical calculations. Accurately transfer numbers to various reports, quotes, and computer entries.
• Work with limited supervision.
• Possess a valid license and be insurable.
• This position may require extensive travel and long hours of driving, including out-of-town sales within the designated region.

Direct reports: N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.