Room Service Attendant

Room Service Attendant

Ensures delivery and service of food and beverage items in a friendly, courteous, and timely manner resulting in maximum guest satisfaction.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Ensures food and drink are delivered accurately and in a timely manner to guests.
• Sets up room service trays and tables to fill existing orders and in anticipation of incoming orders.
• Cleans and organizes staging area for team members.
• Retrieves checks from order takers, sets tables, picks up orders from the kitchen or bar and delivers to guest rooms.
• Makes sure order is accurate and requests are answered.
• Presents checks and obtains payment.
• Delivers payment/signed check to order taker for closing.
• Answers the telephone and takes orders from guests in absence of order taker.
• Maintains knowledge of menu items.
• Removes dirty dishes and barware to the kitchen.
• Delivers exceptional customer service in a courteous and friendly manner
• Ensures uniform and personal appearance is clean and professional.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of the standards, procedures, supplies, equipment, and techniques used for room service.
• Knowledge of applicable laws and regulations as well as Sol Casinos' internal controls, policies, and procedures.
• Computer proficiency with Micros Point-of-Sale system.
• Good organizational, planning, and time management skills.
• Good communication and interpersonal skills.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Skill in providing exceptional guest service
• Ability to communicate and follow directions effectively.

Minimum Qualifications:

• Must either possess or obtain a valid food handler's certificate and be ServSafe certified within three (3) months of employment.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to obtain, maintain, and retain a valid non-gaming license.

Preferred Qualifications:

• High school or General Equivalency Diploma
• One (1) year of guest service experience in a hospitality environment.
• Bilingual (English/Spanish).