Customer Development Specialist (Sales) - Orlando, FL

Customer Development Specialist

The Collision Business Unit of TERREPOWER specializes in remanufacturing auto lights and wheels and supplying top aftermarket products. We are a rapidly growing company with dynamic growth! We offer opportunities for career growth, competitive pay, benefits within the first 30 days, paid time off, paid company holidays, paid training, and 401(k) with up to 5% match. (TERREPOWER acquired All Star Auto Parts in 2024, and All Star Auto Parts is now the Collision Business Unit of TERREPOWER.)

Job Summary: We are seeking a motivated and enthusiastic Customer Development Specialist to join our team. The ideal candidate will enjoy engaging with customers over the phone, understanding their concerns, and helping to increase sales. This role involves gathering feedback on issues and communicating them to senior leadership to improve overall operations and customer service. You will be responsible for maintaining and growing relationships with key customers, ensuring high levels of customer satisfaction, and supporting sales initiatives.

Key Responsibilities:

• Provide exceptional customer service and build strong relationships with customers.
• Make outbound calls to existing and potential customers to understand their needs and concerns.
• Gather and document customer feedback on issues and concerns, and maintain accurate records of customer interactions and sales activities.
• Address concerns effectively, fostering long-term relationships, and problem solve to fix issues.
• Communicate customer feedback to senior leadership to drive operational improvements.
• Identify opportunities to increase sales by offering relevant products or services.
• Process orders, track shipments, maintain accurate records, and assist with pricing, quotes.
• Achieve and exceed targets and performance metrics.

Minimum Qualifications:

• Strong verbal and written email communication skills
• Prior call center, customer service relations, and/or sales experience
• Proficiency with Microsoft Office and email
• Comfortable in a fast-paced environment, and open to learning and adapting
• Must be able to work in a team environment
• Proactive and customer-focused approach
• Must have reliable transportation and be able to commute to the Orlando site as required
• Must have the ability to work in a Call Center environment where frequent interruptions may occur.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations
• Able to lift minimum of 30 lbs for trade show material and product
• Position is Onsite and must be able to reliably commute to the office located at 2966 Commerce Park Drive, Orlando, FL 32819

Preferred Qualifications:

• Prior experience in outbound sales or account management is strongly preferred
• Basic Excel skills preferred
• CRM experience preferred
• College Degree preferred
• Spanish speaking is not essential, but would be helpful
• Prior automotive experience is not essential, but would be helpful

About Us: For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry. Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry's most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation. Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels. Rooted in family and community values, we're proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we've expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries. As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.

Why Join Us? When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.

Here's What Sets Us Apart:

• Purpose-Driven Work Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
• Innovative Mindset We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
• Global Reach, Local Impact With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
• Growth & Development Whether you're on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
• A Culture of Collaboration Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.