Platform Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.


Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.


We are actively seeking a Platform Engineer to join our Cloud Operations team. This is a high-impact role at the center of Five9's next-generation platform - you'll help shape the infrastructure, tooling, and developer experience that powers our cloud contact center at scale. We're looking for an engineer who thrives with high ownership, independently structures and executes complex problems with minimal direction, and brings intellectual curiosity and sound judgment to everything they build.

Our developer tooling ecosystem is built in Go and Python. Candidates with Go experience will hit the ground running and have the opportunity to shape how we build and evolve that platform.

Key responsibilities:

• Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
• Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
• Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9's cloud platform
• Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
• Monitor production and development environments, proactively identifying and resolving issues before they impact customers
• Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
• Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth

Requirements:

• 4+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
• 3+ years of public cloud experience (GCP or AWS)
• 3+ years of systems and networking experience
• Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential
• Experience designing and operating large-scale distributed systems
• Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
• Infrastructure as Code experience with Terraform
• Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar
• Familiarity with config management tools such as Ansible, Puppet, or Chef
• Experience with Incident Management processes and SRE best practices
• Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight
• Strong verbal and written communication skills
• BS in Computer Science or equivalent experience
• Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.


As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.


$70,400-$196,300 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.


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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.