Telecommunications Specialist

Job Description

Job Description

Are you a dedicated Telecommunications Specialist looking to be a vital asset to a reputable healthcare network based in the Boston, MA area? Don't miss your chance to apply now!

** What you will be doing as the Telecommunications Specialist: **

• Responsible for day to day operations for hospital network which includes 3 Medical Center campuses and 45 Community clinics.
• Design, evaluate and maintain telecommunication technologies such as VoIP (OnPrem and Cloud), TDM, Analog, Voicemail, Conference calling, call recording and hard and softphone deployments and other peripherals.
• Manages and supports all moves, adds and changes
• Works daily Service Now tickets as day to day operations for clinical and administrative staff.
• Ensures working around project deadlines, scheduling, and priorities. Response time is often critical.
• Participate in end user (remote and in person) support including technical/admin training and documentation of telephone and voice mail systems for IT/Telecom team staff
• Collaborate with other IT teams (Network, InfoSec, Service Desk, Data Center, PMO, IT & Call center leadership etc.) to ensure voice services are secure, scalable, and integrated and to resolve escalated incidents and support complex call flows on telecom-related projects.
• Perform and schedule regular backups of systems, troubleshooting using tools such as Wireshark, Solarwinds, TraceSBC and integration with Telephony peripheral systems such as SPOK paging, Overhead paging, Call Recording, IVR
• Administer and support cloud based voice platform for 3000+ UC end users EX and 500+ Call center agents & Studio Scripting for NICE CXone Call flows, RingClone, both soft phones integrated with MS-Teams/WebRTC, peripheral voice applications/plug-ins, & and Yealink/Poly hardphones. Persist/PRI and Persist+ analog gateways.

** What you will need as the Telecommunications Specialist: **

• Bachelor of Science Degree in computer science and at least five years’ experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience.
• Ring Central Experience Required
• Cisco Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP).
• Avaya Certified Support or Implementation Specialist.
• Demonstrated progressive knowledge, responsibility and experience of telecommunications and information technology network systems
• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and customer service manner.
• Excellent organizational skills, including ability to multi-task, prioritize essential tasks and meet deadlines.
• Ability to analyze and solve problems in a systematic, logical, and timely manner.
• Basic computer proficiency inclusive of ability to enter and access data/information

\nCompany Description

Aquarius Professional Staffing was founded by John Carroll in 2006 and is located in Cincinnati, Ohio. We specialize in delivering staffing solutions for Fortune 1000 and mid-range businesses that fill the needs of clients and our candidates with full-time and contract positions across a broad range of industries, including technical, skill trade, professional and healthcare. We believe the success of our company depends on the strength of our relationships with our clients and our goal is to make our clients and candidates feel like a part of our team.

Company Description

Aquarius Professional Staffing was founded by John Carroll in 2006 and is located in Cincinnati, Ohio. We specialize in delivering staffing solutions for Fortune 1000 and mid-range businesses that fill the needs of clients and our candidates with full-time and contract positions across a broad range of industries, including technical, skill trade, professional and healthcare. We believe the success of our company depends on the strength of our relationships with our clients and our goal is to make our clients and candidates feel like a part of our team.