Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs The Advanced Medical Support Assistant serves as an initial point of contact for patients; schedules medical appointments; tracks, reviews and responds to electronic orders, consults and other elements in the electronic medical record and medical systems. This position is located in Mental and Behavior Health Service Line, Northwest Metro Clinic, Ramsey, MN, Key Responsibilities VA Careers - Medical Support Assistant: include but are not limited to: Greet and check-in patients Assist patients with mobile check-in Gather medical information Refer patients to appropriate member of health care team Report backlogs, difficulty meeting deadlines and uncooperative physicians Document complaints and identify customer concerns Perform tasks required to resolve issues accurately and timely and following up to ensure satisfactory resolution Diffuse potential dissatisfaction with VA services Monitor copying and faxing Route incoming phone calls Generate patient workload reports and monitor activity Respond to secure messages Respond to appointment requests Ensure scheduling related documentation is completed accurately and timely Monitor and maintain scheduling grids with supervision Process transfers to other facilities Perform basic eligibility requirements Maintain warehouse supplies and clinic forms Assist with clinic access contingency plans by adjusting appointment times, locations or dates Provide training and knowledge of data programs Request medical records from Community Care providers and non-VA healthcare institutions Conduct special audits Conduct studies or surveys as needed/requested Ensure collection complete and appropriate date for reporting purposes Mentor GS3-5 MSAs Learn new processes to oversee training and implementation among other MSAs Provide training during orientation and or remedial for existing staff Work to resolve daily workplace issues Provide guidance to staff members including changes to policies and procedures Process incoming patient secure messaging through and coordinate with care team as appropriate Participate in team huddles and team meetings to manage, plan, problem solve and follow up with patient care by sharing information and collaborating with the interdisciplinary team Setting priorities and deadline Adjusting flow and sequencing of work to meet team and patient needs Identify incomplete encounters and communicate findings to providers Assist the team to reinforce the plan of care and self-help solutions Enter appropriate information into the electronic record Monitor pre-appointment information and or requirements to assure readiness for patient visit/procedure Manage patient systems to verify and validate accuracy and resolve issues Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment Inform team members about shared patients (those receiving care at other VA facilities or care in the community) Work Schedule: 8:00am to 4:30pm, Monday-Friday Telework: Not Eligible Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $53931 – $70110/yr. What security clearance is required? This position requires a Other security clearance. What is the application deadline? Applications close on 2026-10-13. Who is eligible to apply? This position is open under the 'Fed Competitive' hiring path. 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