Transfer Agency Contact Center Supervisor
iShare Inc.
divh2Transfer Agency Contact Center Supervisor/h2pLocation: Hartford, CT (Onsite)/ppSchedule: MondayFriday, 8AM6PM EST (shifted hours)/ppOverview/ppLead a team of contact center specialists supporting transfer agency operations. Responsible for driving service excellence, managing daily operations, and ensuring compliance while handling escalations and improving client experience./ppKey Responsibilities/pulliSupervise and coach a team to meet service, quality, and productivity goals/liliOversee shareholder transactions (purchases, redemptions, exchanges, account updates)/liliManage escalations and ensure high-quality client service/liliMonitor performance metrics (SLAs, NPS, quality) and drive improvements/liliEnsure compliance with regulatory and internal policies/li/ulpRequired Qualifications/pulliSupervisor or Team Lead experience in a contact center environment (REQUIRED)/lili4+ years of customer service experience, preferably in financial services/liliExperience in transfer agency, brokerage operations, or investment services (REQUIRED)/liliStrong leadership, communication, and problem-solving skills/liliAbility to work onsite and flexible shifts between 8AM6PM EST/li/ul/div
Vacancy posted 3 days ago
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