Senior Analyst, Applications

Time Type: Full time Department: IT All Locations: 151 Orleans Street Position Summary The Epic Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing applications. The Senior Application Analyst assists in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. Responsibilities Manages assigned projects independently Identifies and develops project team Coordinates and prepares regular project meetings Collects and analyzes information from project team, vendors and end users Evaluates and resolves workflow issues Evaluates and resolves system issues Evaluates departmental and health center policy issues Communicates to all stakeholders the status of the assigned projects Works with vendors to meet agreed upon timelines Manages reporting requirements essential for the project Works with other project leaders to maintain work balance within the department and the health center Supports on‑going systems: maintains working relationship with appropriate vendor, prioritizes problems, participates in the Help Desk, maintains master files/logs, prepares and updates training materials, acts as backup to primary trainer Assists in the implementation of system enhancements and upgrades: participates in vendor or internal training, designs testing plans, implements test plans, communicates status, documents bugs, assists in training development, coordinates upgrades or installations, provides end‑user support Coordination of report needs for assigned areas: documents report requests, develops, writes, verifies reports, documents them for end‑users Skills Excellent verbal and written communication skills Excellent customer service skills Computer literacy skills and ability and desire to learn new applications quickly Ability to analyze business problems Knowledge of process re‑design, re‑engineering Domain knowledge in a clinical or healthcare business area Self‑directed learner Proven organizational skills Ability to think broadly and to manage details Project Management Certifications Epic Resolute Professional Billing – Required Epic Tapestry – Preferred Experience At least five (5) years in Healthcare IT support Education Bachelor Degree in computer science, health science, or business Masters Degree and/or Management experience preferred Pay $99,840 - $153,920 annually, based on experience EEO & Accommodation Statement NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. Federal Trade Commission Statement According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment. #J-18808-Ljbffr Dormont Manufacturing Company