Migration Delivery Senior Lead

Job Category Customer Success About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. About The Role The Migration Delivery Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod, building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures. This role sits at the intersection of customer relationship management and hands‑on technical execution. You’ll act as a trusted advisor who bridges a customer’s legacy environment with their future‑state platform, accelerating timelines through automated playbooks and AI‑assisted tooling, while serving as a direct feedback channel to Product and Engineering on what works in the field. What You’ll Be Doing Lead end‑to‑end customer migration engagements — owning technical delivery, project health, and successful go‑live outcomes. Partner with Account Teams and Sales leadership to align migration goals with customers’ broader business strategy, renewal, and expansion objectives. Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions. Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account. Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions. Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines. Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality. Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements. Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption. Serve as a subject‑matter expert in at least one key domain: Marketing Cloud, Data 360, Revenue Cloud, or Tableau. Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation. Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer’s operations during cutover phases. Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability. What We’re Looking For Required Qualifications 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large‑scale platform migrations. Deep, hands‑on domain expertise in one or more of the following: Marketing Cloud, Data 360, Revenue Cloud, or Tableau. Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations. Ability to translate complex technical architectures into business‑friendly language and guide customers through data transformations. Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery. Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau). Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation. Understanding of how target cloud platforms integrate with telephony systems, third‑party data sources, and self‑service portals. Degree or equivalent relevant experience required. Preferred Qualifications Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist). Prior experience as an individual contributor leading multi‑million dollar transformation engagements. Salesforce AI Associate or Agentblazer certifications. What’s in It for You You’ll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting‑edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. #J-18808-Ljbffr Salesforce