Associate AI Engineer

Responsibilities

Improve AI-powered chat and voice services used in customer-service and lending workflows. Build and maintain agent workflows, API-integrated tools, guardrails, retrieval rules, escalation paths, and production releases. Create automated tests, simulations, monitoring, tagging, quality-assurance systems, and metrics for conversational workflows. Analyze production failures and build pipelines that provide conversational data for analytics and reporting. Build Python services, APIs, data and evaluation pipelines, internal tools, and integrations with Figure’s internal services. Support deployment, monitoring, containerization, CI/CD, security, governance, auditability, and reliable handling of customer data and regulated workflows.

Requirements

Strong programming fundamentals and practical Python experience. Working knowledge of SQL and structured data analysis. Ability to break ambiguous problems into testable components, read unfamiliar code, and trace system behavior. Strong written communication, attention to detail, collaborative skills, and interest in AI behavior, analytics, backend systems, and product workflows. Experience building an API, backend service, automation, data pipeline, or internal tool is a strong signal. Experience evaluating LLMs or conversational agents, testing nondeterministic systems, or applying experimental design, statistics, causal inference, or econometrics is advantageous. Familiarity with retrieval-augmented generation, agent tools, workflow engines, model evaluation, TypeScript, modern frontend frameworks, cloud platforms, Docker, or infrastructure as code is advantageous. A degree or research background in economics, computer science, statistics, engineering, or another quantitative discipline is preferred but not required; unconventional backgrounds are welcome.

Benefits

Base compensation is $80,000-$120,000 annually, with a 25% annual bonus target and RSU equity. Medical, dental, and vision coverage are available, with 100% employer-paid premiums on select plans. Benefits include HSA, FSA, Dependent Care FSA, 401(k), commuter benefits, life and disability insurance, 11 observed holidays, PTO, up to 12 weeks of paid family leave, and continuing education reimbursement. The role is hybrid.