Classroom Support Specialist

Classroom Support Specialist

Salary

$59,322.00 - $65,567.00 Annually

Location

SUNY Brockport

Job Type

Professional Full-Time

Job Number

2600382

Division

Administration and Finance

Department

Information Technology Services (BITS)

Opening Date

05/27/2026

Bargaining Unit

08 United University Professions (UUP)

• Description

• Benefits

• Questions

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University’s curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint “Village on the Erie Canal,” SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo — the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport! (

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for a Classroom Support Specialist. Reporting to the Assistant Director of Academic Technology Support, the Classroom Support Specialist is responsible for classroom and learning space technology equipment distribution, set-up, repair, preventative maintenance, assisting clients with the use of classroom technology and providing technical support to all learning environments.

JOB FUNCTIONS

Essential Functions:

• Troubleshoots and assists with classroom equipment issues.

• Trains users on proper use of equipment.

• Participates in the Service Desk Management Team.

• Coordinates and assists with the upgrade/installation of learning space technology and systems.

• Utilizes Crestron XiO/Toolbox to troubleshoot classroom technology control issues.

• Maintains, supports, and provides user training for campus event management system.

• Develops and maintains documentation, assistance guides and fact sheets and other appropriate handouts to aid customers’ use of technology in the classroom.

• Communicates effectively with customers over the phone, in person and by e-mail/ticket system ensuring excellent attention to detail and follow through.

REQUIREMENTS

Minimum Qualifications:

• Bachelor's degree b y the time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university

• W ork experience in a customer service environment, with proven experience resolving escalated customer situations

• Excellent communication skills

• Must be able to lift and move equipment up to 25 lbs

• Must have a valid NYS driver’s license

Preferred Qualifications:

• Work experience in higher education environment

• Experience working with Crestron control system

• Experience working with event management systems

ADDITIONAL INFORMATION

Work Schedule:

37.5 hours/week: Monday-Friday, 8 am-4 pm.

Benefits:

This position is benefits eligible. Find out more about benefits at View email address on click.appcast.io ( .

Application Instructions:

This position is not eligible for visa sponsorship.

Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement: All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing: Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer: SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement: SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations: SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at View email address on click.appcast.io. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

This position is eligible for benefits as a full-time United University Professions (UUP) represented employee. SUNY Brockport provides comprehensive employee benefit programs designed to help keep our faculty, staff, and their families healthy, safe, happy, and productive. Find more information about benefit specifics in the information and links below.

Medical

SUNY Brockport is committed to providing affordable, comprehensive health plan options for faculty, and staff. There is a 28 calendar day waiting period for medical coverage to become effective. Coverage will become effective on the 29th day of employment if enrolled during the 28-day waiting period. For more information, and premium costs, please go to our NYS Health Insurance Program (NYSHIP) Rates ( page. For premiums relevant to this position, please go to the sections labeled "UUP."

Dental and Vision

Dental and Vision coverage is provided for employees and their eligible dependents by their union at no additional cost to the employee. For more information, please visit the UUP Employee Benefit Trust Fund ( page.

Retirement

• NYS Employees' Retirement System (ERS) and NYS Teachers' Retirement System (TRS) - Defined benefit plans; benefits are based on best Final Average Salary and years of service.

• SUNY Optional Retirement Plan (ORP) - Defined contribution plan; benefits are based on the employer and employee contributions and the success of the investments. Employer contribution is 8% of salary for first seven years of service, 10% thereafter.

Membership for full-time and permanent employees is mandatory. All full-time employees are eligible to elect ERS or the ORP; employees in teaching, librarian, or coach (including assistant) titles are also eligible for TRS and may choose any of the three plans.

For more information, please go to the Retirement Systems section of the Benefits at a Glance ( . For a more thorough comparison of these retirement plans, please review the Retirement Plan Comparison Chart ( .

Additional Benefits

SUNY Brockport offers additional benefits to employees, including but not limited to, Flexible Spending accounts, Work-life Services, Employee Assistance Program, discounts on services, and much more. For more information on these great additional benefits, please go to our Fringe/Additional Benefits ( page.

For additional information on any of these benefits and more, view the Benefits at a Glance ( for UUP represented employees.

01

Are you authorized to work in the United States without requiring visa sponsorship now or in the future?

• I have unrestricted work authorization in the U.S. and would not require sponsorship now or in the future

• I have work authorization now, but would need sponsorship in the future

• I would require sponsorship for a work visa

02

Are you 18 years or older?

• Yes

• No

Required Question

Employer

SUNY Brockport (NY)

Address

350 New Campus Drive Brockport, New York, 14420

Phone

View phone number on click.appcast.io

Website

brockport.edu