da Vinci Specialist- Johnson City, TN

Da Vinci Specialist- Johnson City, TN

The DaVinci Specialist (DVS) will provide expert clinical & technical support, build, customize and coordinate education & training to physicians, nurses, and hospital staff on the use of DaVinci surgery, devices and therapies. This role partners closely with the sales team, specifically the Clinical Sales Representative and Clinical Sales Manager, to ensure safe and effective product adoption and quality control while driving positive patient outcomes.

The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on identifies and tailors the nature and extent of staff in-servicing, day-to-day program execution, technology onboarding and operational support, communicating identified needs to hospital OR operations and leadership. The DVS will work alongside the daVinci Clinical Sales Representative.

Collaboration & Field Partnership (Within a CSM Team)

• Partner with the local CSR/CSM and cross-functional business partners to create, own, scale and execute best practices and deployment of ecosystem resources.
• Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines and resources for relevant customers, in consultation with CSR/CSM.
• Identify, solicit and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
• Support adoption of digital solutions by helping customers build comfort and capability through in-servicing and troubleshooting.

Clinical & Technical Support

• Identify and provide on-site, non-scrubbed operating room support for procedures utilizing the da Vinci Surgical System and associated technologies.
• Support OR teams with room readiness and procedural workflow, including system setup support, docking workflow support, and intraoperative troubleshooting.
• Serve as a clinical product expert to help ensure optimal, safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
• Motivate and support adoption of advanced instruments and accessories by ensuring teams understand proper setup, handling, and intended use.
• Partner with and promote consistent readiness and workflow by supporting day-to-day execution of the robotic program, coordinating with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
• Assist with operational support activities such as facilitating appropriate internal handoffs for service needs.
• Ensure the right stakeholders are aligned (OR, SPD, biomed, IT) for successful day-to-day operation and new technology onboarding to help reduce friction.
• Maintain accurate internal documentation of support activities per company process (e.g., case support notes, training records, service/escalation tracking).

Training & Education (Care Team Enablement)

• Determine the need for, customize and deliver customer-specific hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members on safe and effective use of da Vinci platforms and associated technologies.
• Support onboarding and education for new users through structured training touchpoints (e.g., new staff orientation, refresher training, workflow standardization).
• Lead new site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
• Support new technology installs by coordinating readiness activities and providing post-install education to care teams.
• Act as a resource for ongoing education, product updates, and workflow optimization.

Escalation & Customer Issue Management

• Analyze and leverage utilization, turnover, and other relevant case data to recommend operational changes to customers
• Provide first-line support and expertise for common setup and workflow issues during live cases and training sessions.
• Identify, resolve and where necessary escalate issues appropriately to internal partners (e.g., Technical Support, Field Service, Clinical/Medical counterparts).

Market & Clinical Insights

• Collect and communicate customer feedback and experiences to clinical counterparts and internal business partners. Prioritizing, distilling and reporting relevant customer feedback, in real time.
• Stay up to date on clinical literature, competitive products, and evolving treatment guidelines.
• Assist in clinical trial support when required.
• Assist in field action activities when necessary.

Qualifications

Required Skills and Experience

• Experience: 2+ years in an operating room-related role
• Clinical experience is preferred.
• Experience as a robotics coordinator, surgical assistant, and/or surgical nurse plus industry experience strongly preferred.
• Understanding of soft tissue anatomy & procedures.
• Exhibit a working knowledge of typical hospital policies.
• Excellent communication, teaching, and interpersonal skills.
• Strong problem solving and troubleshooting skills.
• Ability to work in high-pressure environments (managing multiple ORs) and coordination of multiple tasks at one time.
• Adaptability to evolving technologies and complex procedures.
• Team oriented with a commercial mindset.
• Willingness to travel up to 40%. Primary travel will be within a CSM team.
• Ability to travel within a Clinical Sales Manager team geography, supporting multiple hospitals.
• Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.

Required Education and Training

• Associates degree. Bachelor's degree preferred.
• Degrees in (RN, PA, NP, RT, or other clinical credentials) are welcomed.

Working Conditions

• Ability to stand for extended periods and provide in-person case support within an operating room (OR) environment, which includes pushing, pulling, lifting and squatting.

Additional Information

We provide market-competitive compensation packages, inclusive of base pay + CIP, benefits, and equity. The target pay rate for this position is:

Base salary region 1: $115,500

Base salary region 2: $105,000

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

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