Oncology Case Manager

Position Summary The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory, managing customer relationships end-to-end from order initiation through delivery of the laboratory report. Job Responsibilities Partner with internal/external stakeholders to deliver exceptional customer support and satisfaction. Execute customer retention strategies; maintain and grow existing accounts. Build value-based relationships to increase utilization of products and services. Maintain frequent communication with Customer Support and Commercial Leadership to share feedback and best practices. Document customer interactions, updates, and value-based activities in the CRM. Develop and maintain knowledge of products, services, technology platforms, reimbursement/billing, and molecular profiling solutions. Communicate with key stakeholders and escalating issues impacting customer satisfaction. Maintain assigned company equipment and assets. Submit required reports and documentation on time. Meet or exceed performance goals. Support meetings, conferences, and trade shows as needed. Assist physicians with ordering and interpretation of the CMI platform (including QC report accuracy; requires access to PHI). Maintain a primary focus on case management. Required Qualifications Bachelor’s degree required. Minimum 3 years of account management or customer-facing experience. Strong problem-solving/decision-making. Understanding of clinic-based business practices. Ability to learn proprietary software. Excellent written and verbal communication. Strong organizational, interpersonal, and collaboration skills. Valid driver’s license and reliable transportation. Successful completion of pre-employment requirements. Preferred Qualifications Experience in pharma, medical device, or diagnostics. Oncology experience. Additional Periodic travel (possible evenings, weekends, or holidays). Physical demands: sit/stand for extended periods; lift routine office materials. #J-18808-Ljbffr Scorpion Therapeutics