Senior Risk Operations Analyst

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionThe Senior Risk Operations Analyst is a high visibility and demanding role, responsible for monitoring and review of fraud alerts actioned by the Risk Operations Center team within the Payment Fraud Disruption organization at Visa. This position is responsible for identification and mitigation to any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Senior Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.Note: This position requires shift work.Primary responsibilities:Monitor and respond to a wide variety of custom built in house solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clientsEnsure that incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threatsDetermine opportunities for incident handling improvements and increase operational efficacyCoordinate incident handling with regional Risk groups take decisive action on events, alerts etc.Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidanceServe as a Global Risk Subject Matter Expert on various Visa fraud alerting platformsDevelop and drive metrics for operations and validate the accuracy of these metricsCompile reporting on internal incident response measures of successCollaborate with the Payment Fraud Disruption team during fraud events to provide real time status and data driven decision makingTake on and drive to completion varying risk projectsSecondary Responsibilities:Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystemIdentify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data qualityThis position is a Hybrid role to be located in either our Atlanta, GA or Austin, TX office locationsQualificationsBasic Qualifications:5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDProven experience collaborating in a team within a 24x7 Operations CenterKnowledge of transactions, systems processing transactions and overall transaction processUnderstanding of networks, risk management, network security, digital forensics, and security operationsPrior experience with data analytics, visualization tools and conceptsAbility to respond after-hours, weekends and holidays to major fraud eventsPassion for fraud schemes and cybercrime investigationsUnderstanding of payments process and cybercrime and fraud techniquesDesign reports with meaningful trends and fraud statsPreferred Qualifications:6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD8+ years of experience in payment card or cybersecurity industry, payment card investigations, cybercrime fraud and/or Red team testingDirect experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platformsFamiliarity with intelligence databases and analytical tools or similar intelligence reporting systemsAnalysis of cyber threat intelligence and fraud intelligenceUndergraduate degree or commensurate experience required, graduate degree preferredCISSP, CHFI, CEH, GIAC certificationsInformation for US ApplicantsFor roles located in the US, the estimated salary range for this position is $124,300 to $210,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.Work HoursVaries upon the needs of the department.Travel RequirementsThis position requires travel 5-10% of the time.Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.SummaryLocation: US - Austin, TX; US - Atlanta, GAType: Full time