IT Support | Desktop | Hardware Technician

Job Description

Job Description

*** This role is 100% onsite - 5 days per week in Postville, IA ***

We are looking for an IT Support | Desktop | Hardware Technician to provide hands-on technical assistance and dependable end-user support in Iowa. This contract position with permanent potential is ideal for someone who enjoys resolving desktop, hardware, and access-related issues while supporting a stable and secure IT environment. The role will work across daily support requests, system administration tasks, and infrastructure troubleshooting to keep business operations running smoothly.

Responsibilities:

• Deliver timely support for end-user issues involving printing, login access, display problems, desktop hardware, and general service desk requests.

• Administer user accounts and permissions across Active Directory, Azure, Microsoft 365, Entra, and Intune environments.

• Troubleshoot and maintain Windows-based desktops and servers, including routine performance checks and issue resolution.

• Support telephony systems and computer telephony integrations to help maintain reliable communication services.

• Monitor backup activity, perform scheduled reboots, and assist with ongoing system maintenance to reduce downtime.

• Review security-related tickets, route issues to the appropriate teams, and escalate higher-risk concerns when needed.

• Assist with the upkeep and troubleshooting of network infrastructure, including Cisco switches and Fortinet firewalls.

• Provide desktop deployment, imaging, and hardware setup support for new and replacement equipment.

*** This role is 100% onsite - 5 days per week in Postville, IA ***

• 2+ years of experience in IT support, help desk, desktop support, or hardware technician roles.

• Working knowledge of Active Directory, Azure AD-related administration, Microsoft 365, Entra, and Intune.

• Experience supporting Windows 10 and other Microsoft Windows desktop environments.

• Familiarity with service desk ticket handling and end-user issue resolution across hardware and software problems.

• Exposure to Cisco networking equipment, including Catalyst switches, and remote connectivity tools such as Cisco AnyConnect.

• Experience working with Fortinet firewalls and basic network troubleshooting practices.

• Understanding of desktop imaging, deployment, and hardware support processes.

• Ability to support telephony systems, backups, and general server or infrastructure maintenance tasks.