Quality Engineer (Video)

Job Description

Job Description

QUALITY ENGINEER I - VIDEO

Position Overview:

Alarm.com is seeking a Quality Engineer I to support our Video surveillance solutions by testing network devices and configurations on multiple software platforms. This position collaborates with technology teams to ensure our products meet quality standards of functionality and performance. The Quality Engineer I position provides an excellent opportunity to be hands-on and engaged in the full product lifecycle and to drive system quality improvements for our offerings. 

The ideal candidate will have a college degree, 1-2 years of relevant experience, intermediate computer/technology skills, will be able to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. You should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.   

Responsibilities:

• Developing test plans and updating test documentation as needed before/during/after testing

• Analyzing new products and their features on a standalone basis in addition to analyzing the interaction with existing products

• Interacting with Developers, Product Management, and Customer Support to ensure the quality of the entire video solution from the backend through to the end user

• Executing tests, tracking defects, and following defects through the resolution process until fix is verified and closed

• Applying test methodology, engineering, and product knowledge in certification of products

• Ensuring the success of weekly software and web deployments

• Understanding the end users and how the product will be used by them

• Gain exposure to AI‑assisted testing tools and techniques as part of continuous improvement and skill development.

Must Haves:

• 1-2 years of QA experience in an Agile environment

• Bachelor's Degree in Engineering, Science, or Information Technology

• Proven excellent problem solving, troubleshooting, time management, and analysis skills

• Exceptional communication skills to articulate quality assurance practices

• Strong attention to detail

• Ability to work in a fast-paced environment with minimum supervision 

• Ability to make decisions based on test results to advise management and customers

• Demonstrated persistence despite adversity

• Working knowledge of Linux, experience with command line prompts

• 'Willing to Learn' mindset

Preferred Qualifications:

• Good understanding of computer networking and ability to troubleshoot malfunctioning devices

• Ability to drive innovation and improvements to increase product quality

• Experience with functional and regression testing, test planning, test case development

• Strong background in Quality Assurance methodologies

• Proficient in estimating testing schedules and optimizing test plans

• Ability to recognize impacts of individual components in the larger system and analyze risks involved

• Advanced computer/technology skills/certifications

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week .

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to View email address on ziprecruiter.com.

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Base Salary Range

$85,000—$85,000 USD